Friday, November 25, 2016

Broadband Incident Report : ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE (CI) : Reference 105968 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 105968   Issue : FINAL  
  Detected Date: 25/11/2016   Detected Time: 03:08  
  Start Date: 25/11/2016   Start Time: 02:58  
  Actual Clear Date: 25/11/2016   Actual Clear Time: 03:00  
  Incident Headline: ADSL :[DOLTON]: MUX 301 : LOSS OF SERVICE (CI)  
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

  Closure Details: All services automatically restored at 03:00. This is running as a child case of the parent P1 incident IMT105973/16. All further internal updates regarding customer impact and recovery actions will be via that incident. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 00 hours 01 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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