Broadband Incident Report : : DOUNE MUX 101 : DEGRADED SERVICE : Reference 109186 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	109186		Issue :	4
	Detected Date:	13/12/2016		Detected Time:	22:12
	Start Date:	13/12/2016		Start Time:	22:12
	Anticipated Clear Date:	14/12/2016		Anticipated Clear Time:	03:23
	Next Update Date:	14/12/2016		Next Update Time:	01:23
	Incident Headline:	: DOUNE MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Hardware changes have been performed in Doune and this has not resolved the fault. Engineer is now making his way to Stirling to carry out investigations and hardware changes if need be, ETA is 20 minutes. Estimated time of restoration not yet known. Next update will be issued at 04:30 or upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01786

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