Tuesday, December 27, 2016

Broadband Incident Report : : ERX2.MILTONKEYNES : LOSS OF SERVICE : Reference 111138 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 111138   Issue : 2  
  Detected Date: 27/12/2016   Detected Time: 22:05  
  Start Date: 27/12/2016   Start Time: 22:04  
  Anticipated Clear Date: 28/12/2016   Anticipated Clear Time: 00:04  
  Next Update Date: 27/12/2016   Next Update Time: 23:08  
     
  Incident Headline: : ERX2.MILTONKEYNES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing. Accurate customer count as amended - 1843  
  Dialling Codes Affected:
01234 01295 01296 01335 01438
01494 01525 01530 01608 01664
01767 01773 01778 01793 01827
01832 01865 01869 01945 01949
01993
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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