Broadband Incident Report : : MULTIPLE MUXS : LOSS OF SERVICE (CI) : Reference 9907 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9907		Issue :	3
	Detected Date:	21/02/2017		Detected Time:	17:11
	Start Date:	21/02/2017		Start Time:	16:52
	Anticipated Clear Date:	21/02/2017		Anticipated Clear Time:	22:00
	Next Update Date:	21/02/2017		Next Update Time:	20:00
	Incident Headline:	: MULTIPLE MUXS : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The fault has been proved to 21CN Transmission. A Precision Test Officer is on site carrying out further investigations. Spares have been ordered as a precaution, but a fibre fault is suspected. Technical services have been engaged and re-routes have been requested for the 20CN ADSL customers. This is running as a child case of the parent P1 incident IMT9910/17. All further updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01284 01362 01379 01638 01728 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.