Tuesday, April 18, 2017

Broadband Incident Report : ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 20927 : Issue 1 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 20927   Issue : 1  
  Detected Date: 18/04/2017   Detected Time: 23:51  
  Start Date: 18/04/2017   Start Time: 23:49  
  Anticipated Clear Date: 19/04/2017   Anticipated Clear Time: 03:51  
  Next Update Date: 19/04/2017   Next Update Time: 00:51  
  Incident Headline: ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE  
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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