Broadband Incident Report : : COLDINGHAM MUX 001 : LOSS OF SERVICE : Reference 22105 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22105		Issue :	2
	Detected Date:	25/04/2017		Detected Time:	23:45
	Start Date:	25/04/2017		Start Time:	23:41
	Anticipated Clear Date:	26/04/2017		Anticipated Clear Time:	04:30
	Next Update Date:	26/04/2017		Next Update Time:	02:00
	Incident Headline:	: COLDINGHAM MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 200 Broadband customers. Following investigations between the ADSL & ASDH operational teams an EES engineer is en route to site to assist, estimated time of arrival given as 01:20. Root cause and estimated time of repair are not known at present. Next update will be issued by 02:00 or upon a significant development.
	Dialling Codes Affected:	01890

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.