Tuesday, August 8, 2017

Broadband Incident Report : ADSL : SULGRAVE MUX 301 : LOSS OF SERVICE (CI) : Reference 44492 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 44492   Issue : FINAL  
  Detected Date: 07/08/2017   Detected Time: 18:44  
  Start Date: 07/08/2017   Start Time: 18:42  
  Actual Clear Date: 08/08/2017   Actual Clear Time: 03:56  
  Incident Headline: ADSL : SULGRAVE MUX 301 : LOSS OF SERVICE (CI)  
  Incident Details: Loss of internet services for 117 Broadband customers.  
  Closure Details: Customer service restored at 03:56 following hardware changes on the MSH network at Milton Keynes. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 09 hours 13 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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