Broadband Incident Report : ADSL : SNAPE : MUX 001 : LOSS OF SERVICE : Reference 51863 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51863		Issue :	3
	Detected Date:	11/09/2017		Detected Time:	01:14
	Start Date:	11/09/2017		Start Time:	01:10
	Anticipated Clear Date:	11/09/2017		Anticipated Clear Time:	08:00
	Next Update Date:	11/09/2017		Next Update Time:	04:30
	Incident Headline:	ADSL : SNAPE : MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is running as a child case of the parent P1 incident IMT51889/17. All further internal updates regarding customer impact and recovery actions will be via that incident. EES engineer and PTO are onsite at Ilford investigating. Spares have been ordered and are due onsite at 06:16. Root cause and estimated time of repair are unknown at present. Next update will be issued at 04:30 or sooner with a significant development.
	Dialling Codes Affected:	01728

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.