Friday, March 23, 2018

Broadband Incident Report : ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE : Reference 632065 : Issue UPDATE 2

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 632065   Issue : 2  
  Detected DATE: 23/03/2018   Detected TIME: 13:32  
  START DATE: 23/03/2018   START TIME: 13:26  
  Anticipated CLEAR DATE: 23/03/2018   Anticipated CLEAR TIME: 18:30  
  Next Update Date: 23/03/2018   Next Update Time: 15:45  
  Incident Headline: ADSL :[LAMINGTON TE]: MUX 001 : LOSS OF SERVICE  
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of the parent P1 incident IMT632069/18. All further internal updates regarding customer impact and recovery actions will be via that incident. Transmission team investigating. Reroutes being investigated in parallel. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialing Codes Affected: 01899  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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