Thursday, October 27, 2022

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 7



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Major Network Incident

HD395964 – update 7




We have a further update on the Shetland Island Incident.

Work continues to have a permanent fix in place as soon as possible, the cable that was scheduled be buried on the 25 October 2022 was unable to go ahead due to bad weather.

The work is weather dependent and is now planned to go ahead as soon as safely possible.

While repairs take place, a small number of end customers may not have access to some services.  As this is a complex recovery, we're not currently able to give a full timeline for restoration.

We'll issue a further update as recovery progresses and apologies for any inconvenience this may be causing.



Michael Gauterin

Director Service Operations

BTWholesale Customer Service


T: +44800 783 5639 option one



BT Wholesale is a world-class enabler of converged network solutions


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