Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17189 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17189		Issue :	FINAL
	Detected Date:	13/07/2007		Detected Time:	10:30
	Start Date:	13/07/2007		Start Time:	01:26
	Actual Clear Date:	13/07/2007		Actual Clear Time:	10:43
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Software Download BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 11:16

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17189 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17189		Issue :	1
	Detected Date:	13/07/2007		Detected Time:	10:30
	Start Date:	13/07/2007		Start Time:	01:26
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	11:30
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 11:03

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17062		Issue :	FINAL
	Detected Date:	12/07/2007		Detected Time:	10:49
	Start Date:	12/07/2007		Start Time:	10:49
	Actual Clear Date:	12/07/2007		Actual Clear Time:	22:55
	Incident Headline:	: LOWDHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Fibre repair This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01159

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System Time Stamp: 13/07/2007 00:55

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17062		Issue :	4
	Detected Date:	12/07/2007		Detected Time:	10:49
	Start Date:	12/07/2007		Start Time:	10:49
	Anticipated Clear Date:	12/07/2007		Anticipated Clear Time:	22:00
	Incident Headline:	: LOWDHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: New cable is now being installed, expected time of repair is midnight tonight. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01159

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System Time Stamp: 12/07/2007 19:10

Broadband Incident Report : : LOWDHAM MUX 101 : LOSS OF SERVICE : Reference 17062 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17062		Issue :	3
	Detected Date:	12/07/2007		Detected Time:	10:49
	Start Date:	12/07/2007		Start Time:	10:49
	Anticipated Clear Date:	12/07/2007		Anticipated Clear Time:	15:44
	Incident Headline:	: LOWDHAM MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01159

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System Time Stamp: 12/07/2007 14:48

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057289 Standard - (MID 7333621)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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12/07/2007 14:27
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057289

Planned duration details:

Planned start: 25/07/2007 02:00

Planned finish: 25/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 4 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057248 Standard - (MID 7333052)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
12/07/2007 14:09
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057248

Planned duration details:

Planned start: 25/07/2007 23:15

Planned finish: 26/07/2007 00:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 75 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.