Broadband Incident Report : : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	3
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	05:19
	Incident Headline:	: NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 04:21

Broadband Incident Report : : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	2
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	04:58
	Incident Headline:	: NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 03:39

Broadband Incident Report : : NORTH EDGWARE MUX 101 : LOSS OF SERVICE : Reference 29424 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29424		Issue :	1
	Detected Date:	08/12/2008		Detected Time:	03:07
	Start Date:	08/12/2008		Start Time:	02:58
	Anticipated Clear Date:	08/12/2008		Anticipated Clear Time:	04:58
	Incident Headline:	: NORTH EDGWARE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203209 0203271 0208238 0208357 0208537 0208621 0208728 0208905 0208930 0208931 0208933 0208958 0208905 0208930

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System Time Stamp: 08/12/2008 03:16

Broadband Incident Report : : ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 29409 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29409		Issue :	FINAL
	Detected Date:	07/12/2008		Detected Time:	09:32
	Start Date:	07/12/2008		Start Time:	09:31
	Actual Clear Date:	07/12/2008		Actual Clear Time:	09:55
	Incident Headline:	: ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing restoration of power to the site. This issue may have been due to a Power Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01358

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System Time Stamp: 07/12/2008 10:45

Broadband Incident Report : : ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 29409 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29409		Issue :	3
	Detected Date:	07/12/2008		Detected Time:	09:32
	Start Date:	07/12/2008		Start Time:	09:31
	Anticipated Clear Date:	07/12/2008		Anticipated Clear Time:	11:31
	Incident Headline:	: ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01224 01358

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System Time Stamp: 07/12/2008 10:08

Broadband Incident Report : : ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 29409 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29409		Issue :	2
	Detected Date:	07/12/2008		Detected Time:	09:32
	Start Date:	07/12/2008		Start Time:	09:31
	Anticipated Clear Date:	07/12/2008		Anticipated Clear Time:	11:31
	Incident Headline:	: ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01224 01358

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System Time Stamp: 07/12/2008 09:56

Broadband Incident Report : : ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 29409 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29409		Issue :	1
	Detected Date:	07/12/2008		Detected Time:	09:32
	Start Date:	07/12/2008		Start Time:	09:31
	Anticipated Clear Date:	07/12/2008		Anticipated Clear Time:	11:31
	Incident Headline:	: ABERDEEN BALGOWNIE MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01224 01358

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System Time Stamp: 07/12/2008 09:50