Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 1805 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1805		Issue :	FINAL
	Detected Date:	27/01/2009		Detected Time:	09:14
	Start Date:	27/01/2009		Start Time:	09:12
	Actual Clear Date:	27/01/2009		Actual Clear Time:	11:00
	Incident Headline:	SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 27/01/2009 11:08

Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 1805 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1805		Issue :	4
	Detected Date:	27/01/2009		Detected Time:	09:14
	Start Date:	27/01/2009		Start Time:	09:12
	Anticipated Clear Date:	27/01/2009		Anticipated Clear Time:	11:40
	Incident Headline:	SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 27/01/2009 10:42

Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 1805 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1805		Issue :	3
	Detected Date:	27/01/2009		Detected Time:	09:14
	Start Date:	27/01/2009		Start Time:	09:12
	Anticipated Clear Date:	27/01/2009		Anticipated Clear Time:	11:14
	Incident Headline:	SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 27/01/2009 10:15

Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 1805 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1805		Issue :	2
	Detected Date:	27/01/2009		Detected Time:	09:14
	Start Date:	27/01/2009		Start Time:	09:12
	Anticipated Clear Date:	27/01/2009		Anticipated Clear Time:	11:12
	Incident Headline:	SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 27/01/2009 09:54

Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 1805 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1805		Issue :	1
	Detected Date:	27/01/2009		Detected Time:	09:14
	Start Date:	27/01/2009		Start Time:	09:12
	Anticipated Clear Date:	27/01/2009		Anticipated Clear Time:	11:12
	Incident Headline:	SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838 0207245 0207259 0207752 0207823

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System Time Stamp: 27/01/2009 09:23

Broadband Incident Report : : ERX2.READING2: FAIL OVER : Reference 1721 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1721		Issue :	FINAL
	Detected Date:	25/01/2009		Detected Time:	16:27
	Start Date:	25/01/2009		Start Time:	16:22
	Actual Clear Date:	25/01/2009		Actual Clear Time:	17:06
	Incident Headline:	: ERX2.READING2: FAIL OVER
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change ftware Upload This issue may have been due to a Denial of Service (DOS) Attack BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 25/01/2009 17:29

Broadband Incident Report : : ERX2.READING2: FAIL OVER : Reference 1721 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1721		Issue :	1
	Detected Date:	25/01/2009		Detected Time:	16:27
	Start Date:	25/01/2009		Start Time:	16:22
	Anticipated Clear Date:	25/01/2009		Anticipated Clear Time:	18:22
	Incident Headline:	: ERX2.READING2: FAIL OVER
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Intermittent loss of synchronisation Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 25/01/2009 16:40