Broadband Incident Report : EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE : Reference 15246 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15246		Issue :	5
	Detected Date:	22/06/2009		Detected Time:	04:26
	Start Date:	22/06/2009		Start Time:	04:20
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	09:30
	Incident Headline:	EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013146

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System Time Stamp: 22/06/2009 08:13

Broadband Incident Report : : BARMING MSAN 301 : LOSS OF SERVICE : Reference 15250 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15250		Issue :	2
	Detected Date:	22/06/2009		Detected Time:	07:19
	Start Date:	22/06/2009		Start Time:	07:14
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	09:14
	Incident Headline:	: BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 22/06/2009 08:11

Broadband Incident Report : EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE : Reference 15246 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15246		Issue :	4
	Detected Date:	22/06/2009		Detected Time:	04:26
	Start Date:	22/06/2009		Start Time:	04:20
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	09:00
	Incident Headline:	EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013146

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System Time Stamp: 22/06/2009 07:34

Broadband Incident Report : : BARMING MSAN 301 : LOSS OF SERVICE : Reference 15250 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15250		Issue :	1
	Detected Date:	22/06/2009		Detected Time:	07:19
	Start Date:	22/06/2009		Start Time:	07:14
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	09:14
	Incident Headline:	: BARMING MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01622

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System Time Stamp: 22/06/2009 07:27

Broadband Incident Report : : EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE : Reference 15246 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15246		Issue :	3
	Detected Date:	22/06/2009		Detected Time:	04:26
	Start Date:	22/06/2009		Start Time:	04:20
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	08:20
	Incident Headline:	: EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013146

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System Time Stamp: 22/06/2009 06:52

Broadband Incident Report : : EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE : Reference 15246 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15246		Issue :	2
	Detected Date:	22/06/2009		Detected Time:	04:26
	Start Date:	22/06/2009		Start Time:	04:20
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	06:29
	Incident Headline:	: EDINBURGH DONALDSON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013146

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System Time Stamp: 22/06/2009 05:32

Broadband Incident Report : : EDINBURGH MUX 101 : LOSS OF SERVICE : Reference 15246 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15246		Issue :	1
	Detected Date:	22/06/2009		Detected Time:	04:26
	Start Date:	22/06/2009		Start Time:	04:20
	Anticipated Clear Date:	22/06/2009		Anticipated Clear Time:	06:20
	Incident Headline:	: EDINBURGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	013131 013133 013134 013146 013147 013153 013162 013146

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System Time Stamp: 22/06/2009 04:47