Tuesday, September 1, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109302 Emergency - (MID 11443932) - EU outage of up to 5Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
01/09/2009 12:26
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109302

Planned duration details:

Planned start: 02/09/2009 01:00

Planned finish: 02/09/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (5) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


****SPAM:5.4**** Broadband Incident Report : PORTSMOUTH : FAILED PLANNED WORK : Reference 21285 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21285   Issue : FINAL  
  Detected Date: 01/09/2009   Detected Time: 05:53  
  Start Date: 01/09/2009   Start Time: 05:53  
  Actual Clear Date: 01/09/2009   Actual Clear Time: 07:49  
     
  Incident Headline: PORTSMOUTH : FAILED PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120201225012420124301279
0128001305013290134401424
0142801453014600148301489
0152501582016210162201667
0173001732017470178401788
0179301926019320193501983
019920208254020828702083360208641
02086440208707020874402087550208783
02088930208894020889802089410208942
02089490208979023922302392240239225
02392260239229023923402392350239236
02392410239242023924302392450239246
02392470239248023924902392500239251
02392520239255023925802392600239261
02392640239271023927302392750239278
02392790239281023928202392830239286
023928702392820239283
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/09/2009 08:09

Broadband Incident Report : PORTSMOUTH : FAILED PLANNED WORK : Reference 21285 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21285   Issue : FINAL  
  Detected Date: 01/09/2009   Detected Time: 05:53  
  Start Date: 01/09/2009   Start Time: 05:53  
  Actual Clear Date: 01/09/2009   Actual Clear Time: 07:49  
     
  Incident Headline: PORTSMOUTH : FAILED PLANNED WORK  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120201225012420124301279
0128001305013290134401424
0142801453014600148301489
0152501582016210162201667
0173001732017470178401788
0179301926019320193501983
019920208254020828702083360208641
02086440208707020874402087550208783
02088930208894020889802089410208942
02089490208979023922302392240239225
02392260239229023923402392350239236
02392410239242023924302392450239246
02392470239248023924902392500239251
02392520239255023925802392600239261
02392640239271023927302392750239278
02392790239281023928202392830239286
023928702392820239283
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/09/2009 08:09

Sunday, August 30, 2009

****SPAM:5.4**** Broadband Incident Report : : HOWLAND STREET : LOSS OF RESILIENCE : Reference 21213 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21213   Issue : 1  
  Detected Date: 30/08/2009   Detected Time: 15:17  
  Start Date: 30/08/2009   Start Time: 15:14  
  Anticipated Clear Date: 31/08/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: : HOWLAND STREET : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Spares ordered. ETA is 02:30.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011590120201206012135012178
0122901234012550126801274
0130201325013530137201376
013840139201414201417601446
0144901454014580148001483
01506015135015350157201580
016127016140016147016192016197
0163501642016560168901733
0173801772017730180301865
0191260193301942019810203033
02030730203077020311902031220203205
02032060203211020321402032150203217
02032180203219020323002070140207159
02071650207168020720902072200207240
02072500207251020725302072550207256
02072610207278020728702072920207307
02073230207324020733602073550207380
02073830207387020738802073990207408
02074090207410020741102074270207434
02074360207437020743902074620207478
02074900207491020749302074940207495
02074990207502020752002075490207553
02075660207580020760702076080207609
02076190207629020763102076360207637
02076390207684020768602076870207688
02076890207691020769702077000207713
02077340207812020781302078330207836
02078370207851020786702079070207916
02083200208444020855802085780208655
0208965LLCL0LLSW0LLWE0LLWR0
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/08/2009 20:43

Broadband Incident Report : : HOWLAND STREET : LOSS OF RESILIENCE : Reference 21213 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21213   Issue : 1  
  Detected Date: 30/08/2009   Detected Time: 15:17  
  Start Date: 30/08/2009   Start Time: 15:14  
  Anticipated Clear Date: 31/08/2009   Anticipated Clear Time: 03:30  
     
  Incident Headline: : HOWLAND STREET : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Spares ordered. ETA is 02:30.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
011590120201206012135012178
0122901234012550126801274
0130201325013530137201376
013840139201414201417601446
0144901454014580148001483
01506015135015350157201580
016127016140016147016192016197
0163501642016560168901733
0173801772017730180301865
0191260193301942019810203033
02030730203077020311902031220203205
02032060203211020321402032150203217
02032180203219020323002070140207159
02071650207168020720902072200207240
02072500207251020725302072550207256
02072610207278020728702072920207307
02073230207324020733602073550207380
02073830207387020738802073990207408
02074090207410020741102074270207434
02074360207437020743902074620207478
02074900207491020749302074940207495
02074990207502020752002075490207553
02075660207580020760702076080207609
02076190207629020763102076360207637
02076390207684020768602076870207688
02076890207691020769702077000207713
02077340207812020781302078330207836
02078370207851020786702079070207916
02083200208444020855802085780208655
0208965LLCL0LLSW0LLWE0LLWR0
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/08/2009 20:42

Broadband Incident Report : BRISTOL NODE : LOSS OF RESILIENCE : Reference 21207 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21207   Issue : 1  
  Detected Date: 30/08/2009   Detected Time: 11:52  
  Start Date: 30/08/2009   Start Time: 11:52  
  Anticipated Clear Date: 30/08/2009   Anticipated Clear Time: 13:52  
     
  Incident Headline: BRISTOL NODE : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0117301179012020120801209
0121450121550121780122501229
0123501237012390124201243
0124901253012580126401267
0126901271012740127501276
0127801285012860128801291
01297012990130501308013122
01315501326013480136301364
0137301380013840138601392
0139501404014122014142014155
0142201425014320143701443
0144601451014520145301454
0145501458014600148001495
01503015135015250153101545
0154701548015500155401558
0155901562015640156601568
0157001579015840158801591
0159401597016000162601633
0163501637016390164301646
0164701654016560166601672
0168401685016860172001722
0172501726017360174301744
0174501747017490175201761
0176901784017920179301803
0180501822018230183001834
0183701840018410186501872
0187301874018840188501886
01895019020190501908019146
0192901932019340193501963
0197001974019820198501989
019940239237024762202843770289442
02897560292022029202302920340292036
02920380292039029204502920460292047
02920480292049029205202920560292061
02920620292064029206602920690292070
02920710292075029207602920770292079
029208502920860292088LLSS0To Fo
029208502920860292088
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/08/2009 12:52

Broadband Incident Report : BRISTOL NODE : LOSS OF RESILIENCE : Reference 21207 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21207   Issue : 1  
  Detected Date: 30/08/2009   Detected Time: 11:52  
  Start Date: 30/08/2009   Start Time: 11:52  
  Anticipated Clear Date: 30/08/2009   Anticipated Clear Time: 13:52  
     
  Incident Headline: BRISTOL NODE : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0117301179012020120801209
0121450121550121780122501229
0123501237012390124201243
0124901253012580126401267
0126901271012740127501276
0127801285012860128801291
01297012990130501308013122
01315501326013480136301364
0137301380013840138601392
0139501404014122014142014155
0142201425014320143701443
0144601451014520145301454
0145501458014600148001495
01503015135015250153101545
0154701548015500155401558
0155901562015640156601568
0157001579015840158801591
0159401597016000162601633
0163501637016390164301646
0164701654016560166601672
0168401685016860172001722
0172501726017360174301744
0174501747017490175201761
0176901784017920179301803
0180501822018230183001834
0183701840018410186501872
0187301874018840188501886
01895019020190501908019146
0192901932019340193501963
0197001974019820198501989
019940239237024762202843770289442
02897560292022029202302920340292036
02920380292039029204502920460292047
02920480292049029205202920560292061
02920620292064029206602920690292070
02920710292075029207602920770292079
029208502920860292088LLSS0To Fo
029208502920860292088
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/08/2009 12:52