Monday, September 21, 2009

CAT 3 - 20C FUJITSU HUB64 DSLAM UPGRADE

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No:

PW110927
PW110929
PW110930
PW110932
PW110933
Planned duration details:

Planned start: 28/09/2009 00:01:00

Planned finish: 28/09/2009 06:00:00

End User Impact Statement: A statement and impact to End User for the work being undertaken is shown here:

This PEW is to support the upgrade of the Fujitsu 2nd Gen Hub64 DSLAM's. This patch resolves the 5 RED LED, memory and Data Collection issues being seen on this specific platform.

BT Vision customers have been identified and the supporting Run List has been compiled in such a way as to upgrade those specific DSLAM's in-line with the requirements / limitations.
Regards

BT Wholesale

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Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
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Broadband Incident Report : : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : FINAL  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Actual Clear Date: 21/09/2009   Actual Clear Time: 07:04  
     
  Incident Headline: : BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 10:41

Broadband Incident Report : : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : FINAL  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Actual Clear Date: 21/09/2009   Actual Clear Time: 07:04  
     
  Incident Headline: : BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 10:41

Broadband Incident Report : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : 2  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2009   Anticipated Clear Time: 07:30  
     
  Incident Headline: BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 07:04, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 07:32

Broadband Incident Report : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : 2  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2009   Anticipated Clear Time: 07:30  
     
  Incident Headline: BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 07:04, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 07:32

Broadband Incident Report : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : 1  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2009   Anticipated Clear Time: 08:00  
     
  Incident Headline: BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 06:08

Broadband Incident Report : BACUP MUX 101 : PEW FAILURE : Reference 22963 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22963   Issue : 1  
  Detected Date: 21/09/2009   Detected Time: 06:00  
  Start Date: 21/09/2009   Start Time: 06:00  
  Anticipated Clear Date: 21/09/2009   Anticipated Clear Time: 08:00  
     
  Incident Headline: BACUP MUX 101 : PEW FAILURE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01706
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/09/2009 06:08