Broadband Incident Report : : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11190		Issue :	2
	Detected Date:	19/04/2010		Detected Time:	22:28
	Start Date:	19/04/2010		Start Time:	22:26
	Anticipated Clear Date:	20/04/2010		Anticipated Clear Time:	01:00
	Incident Headline:	: BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 19/04/2010 23:32

Broadband Incident Report : : BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE : Reference 11190 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11190		Issue :	1
	Detected Date:	19/04/2010		Detected Time:	22:28
	Start Date:	19/04/2010		Start Time:	22:26
	Anticipated Clear Date:	20/04/2010		Anticipated Clear Time:	00:26
	Incident Headline:	: BBLPA1 MILTON KEYNES : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 19/04/2010 22:39

Broadband Incident Report : : YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE : Reference 11086 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11086		Issue :	FINAL
	Detected Date:	19/04/2010		Detected Time:	00:40
	Start Date:	19/04/2010		Start Time:	00:40
	Actual Clear Date:	19/04/2010		Actual Clear Time:	11:50
	Incident Headline:	: YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Cable repair This issue may have been due to a Cable Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01908

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System Time Stamp: 19/04/2010 12:22

Broadband Incident Report : : YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE : Reference 11086 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11086		Issue :	4
	Detected Date:	19/04/2010		Detected Time:	00:40
	Start Date:	19/04/2010		Start Time:	00:40
	Anticipated Clear Date:	19/04/2010		Anticipated Clear Time:	11:43
	Incident Headline:	: YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Engineers is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01908

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System Time Stamp: 19/04/2010 10:45

Broadband Incident Report : YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE : Reference 11086 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11086		Issue :	3
	Detected Date:	19/04/2010		Detected Time:	00:40
	Start Date:	19/04/2010		Start Time:	00:40
	Anticipated Clear Date:	19/04/2010		Anticipated Clear Time:	10:00
	Incident Headline:	YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Fibre Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01908

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System Time Stamp: 19/04/2010 05:14

Broadband Incident Report : : YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE : Reference 11086 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11086		Issue :	2
	Detected Date:	19/04/2010		Detected Time:	00:40
	Start Date:	19/04/2010		Start Time:	00:40
	Anticipated Clear Date:	19/04/2010		Anticipated Clear Time:	03:30
	Incident Headline:	: YARDLEY GOBION MUX 301 & 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01908

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System Time Stamp: 19/04/2010 01:20

Broadband Incident Report : : YARDLEY GOBION MUX 301 : LOSS OF SERVICE : Reference 11086 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11086		Issue :	1
	Detected Date:	19/04/2010		Detected Time:	00:40
	Start Date:	19/04/2010		Start Time:	00:40
	Anticipated Clear Date:	19/04/2010		Anticipated Clear Time:	03:30
	Incident Headline:	: YARDLEY GOBION MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01908

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System Time Stamp: 19/04/2010 00:50