Broadband Incident Report : LOCKS HEATH MUX 001 : DEGRADED SERVICE : Reference 25725 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25725		Issue :	1
	Detected Date:	14/09/2010		Detected Time:	11:59
	Start Date:	10/09/2010		Start Time:	11:15
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	13:15
	Incident Headline:	LOCKS HEATH MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01489

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System Time Stamp: 14/09/2010 12:15

Broadband Incident Report : DIDMARTON MUX 101 : LOSS OF SERVICE : Reference 25696 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25696		Issue :	FINAL
	Detected Date:	14/09/2010		Detected Time:	08:03
	Start Date:	14/09/2010		Start Time:	07:59
	Actual Clear Date:	14/09/2010		Actual Clear Time:	10:18
	Incident Headline:	DIDMARTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to a Fibre Fault. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01454

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System Time Stamp: 14/09/2010 10:34

Broadband Incident Report : DIDMARTON MUX 101 : LOSS OF SERVICE : Reference 25696 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25696		Issue :	3
	Detected Date:	14/09/2010		Detected Time:	08:03
	Start Date:	14/09/2010		Start Time:	07:59
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	11:30
	Incident Headline:	DIDMARTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01454

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System Time Stamp: 14/09/2010 10:15

Broadband Incident Report : DIDMARTON MUX 101 : LOSS OF SERVICE : Reference 25696 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25696		Issue :	2
	Detected Date:	14/09/2010		Detected Time:	08:03
	Start Date:	14/09/2010		Start Time:	07:59
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	10:59
	Incident Headline:	DIDMARTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01454

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System Time Stamp: 14/09/2010 09:02

Broadband Incident Report : DIDMARTON MUX 101 : LOSS OF SERVICE : Reference 25696 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25696		Issue :	1
	Detected Date:	14/09/2010		Detected Time:	08:03
	Start Date:	14/09/2010		Start Time:	07:59
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	10:59
	Incident Headline:	DIDMARTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01454

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System Time Stamp: 14/09/2010 08:09

Broadband Incident Report : : HENHAM MILL MUX 101 : LOSS OF SERVICE : Reference 25521 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25521		Issue :	FINAL
	Detected Date:	12/09/2010		Detected Time:	07:00
	Start Date:	12/09/2010		Start Time:	07:00
	Actual Clear Date:	12/09/2010		Actual Clear Time:	09:12
	Incident Headline:	: HENHAM MILL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01279

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System Time Stamp: 12/09/2010 09:31

Broadband Incident Report : : HENHAM MILL MUX 101 : LOSS OF SERVICE : Reference 25521 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25521		Issue :	1
	Detected Date:	12/09/2010		Detected Time:	07:00
	Start Date:	12/09/2010		Start Time:	07:00
	Anticipated Clear Date:	12/09/2010		Anticipated Clear Time:	09:00
	Incident Headline:	: HENHAM MILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

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System Time Stamp: 12/09/2010 07:56