Saturday, November 13, 2010

Broadband Incident Report : : HENHAM DSL 101 : LOSS OF SERVICE : Reference 31961 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31961   Issue : 1  
  Detected Date: 13/11/2010   Detected Time: 00:13  
  Start Date: 13/11/2010   Start Time: 00:13  
  Anticipated Clear Date: 13/11/2010   Anticipated Clear Time: 04:00  
     
  Incident Headline: : HENHAM DSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01279
  
     

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System Time Stamp: 13/11/2010 01:28

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Friday, November 12, 2010

Broadband Incident Report : : DEVORAN MUX 101 : DEGRADED SERVICE : Reference 31870 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31870   Issue : FINAL  
  Detected Date: 12/11/2010   Detected Time: 09:21  
  Start Date: 12/11/2010   Start Time: 09:19  
  Actual Clear Date: 12/11/2010   Actual Clear Time: 11:10  
     
  Incident Headline: : DEVORAN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Power Cycle


BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01872
  
     

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System Time Stamp: 12/11/2010 11:42

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Broadband Incident Report : DEVORAN MUX 101 : DEGRADED SERVICE : Reference 31870 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31870   Issue : 2  
  Detected Date: 12/11/2010   Detected Time: 09:21  
  Start Date: 12/11/2010   Start Time: 09:19  
  Anticipated Clear Date: 12/11/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: DEVORAN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01872
  
     

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System Time Stamp: 12/11/2010 10:56

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Broadband Incident Report : DEVORAN MUX 101 : DEGRADED SERVICE : Reference 31870 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31870   Issue : 1  
  Detected Date: 12/11/2010   Detected Time: 09:21  
  Start Date: 12/11/2010   Start Time: 09:19  
  Anticipated Clear Date: 12/11/2010   Anticipated Clear Time: 11:19  
     
  Incident Headline: DEVORAN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01872
  
     

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System Time Stamp: 12/11/2010 09:28

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Broadband Incident Report : : DEVORAN MUX 101 : DEGRADED SERVICE : Reference 31868 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31868   Issue : 1  
  Detected Date: 12/11/2010   Detected Time: 09:15  
  Start Date: 12/11/2010   Start Time: 08:28  
  Anticipated Clear Date: 12/11/2010   Anticipated Clear Time: 11:20  
     
  Incident Headline: : DEVORAN MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
01872
  
     

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System Time Stamp: 12/11/2010 09:28

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Broadband Incident Report : DEVORAN MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 31854 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31854   Issue : FINAL  
  Detected Date: 12/11/2010   Detected Time: 07:09  
  Start Date: 12/11/2010   Start Time: 07:09  
  Actual Clear Date: 12/11/2010   Actual Clear Time: 08:24  
     
  Incident Headline: DEVORAN MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored when mains power was returned to site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01872
  
     

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System Time Stamp: 12/11/2010 09:05

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Thursday, November 11, 2010

Broadband Incident Report : : 2 MUXES IN LERWICK : DEGRADED SERVICE : Reference 31748 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31748   Issue : FINAL  
  Detected Date: 11/11/2010   Detected Time: 09:36  
  Start Date: 11/11/2010   Start Time: 09:36  
  Actual Clear Date: 11/11/2010   Actual Clear Time: 11:12  
     
  Incident Headline: : 2 MUXES IN LERWICK : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
---------------------------------
Reset of Software

This issue may have been due to
----------------------------------
an Equipment Failure
---------------------------------

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
01595
  
     

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System Time Stamp: 11/11/2010 11:26

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