AAISP BT Incident Reports & Planned Work

Sunday, November 28, 2010

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 5 :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33325

Issue :

Detected Date:

28/11/2010

Detected Time:

09:53

Start Date:

28/11/2010

Start Time:

09:50

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

16:45

Incident Headline:

: PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01773

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/11/2010 15:46

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 4 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33325

Issue :

Detected Date:

28/11/2010

Detected Time:

09:53

Start Date:

28/11/2010

Start Time:

09:50

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

16:15

Incident Headline:

: PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01773

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2010 14:05

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33325

Issue :

Detected Date:

28/11/2010

Detected Time:

09:53

Start Date:

28/11/2010

Start Time:

09:50

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

15:15

Incident Headline:

: PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01773

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2010 12:51

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33325

Issue :

Detected Date:

28/11/2010

Detected Time:

09:53

Start Date:

28/11/2010

Start Time:

09:50

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

14:30

Incident Headline:

: PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01773

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2010 11:57

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33325

Issue :

Detected Date:

28/11/2010

Detected Time:

09:53

Start Date:

28/11/2010

Start Time:

09:50

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

11:50

Incident Headline:

: PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01773

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/11/2010 10:16

Broadband Incident Report : : STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE : Reference 33315 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33315

Issue :

Detected Date:

28/11/2010

Detected Time:

08:41

Start Date:

28/11/2010

Start Time:

08:15

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

11:30

Incident Headline:

: STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01451

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2010 10:03

Broadband Incident Report : : STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE : Reference 33315 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

33315

Issue :

Detected Date:

28/11/2010

Detected Time:

08:41

Start Date:

28/11/2010

Start Time:

08:15

Anticipated Clear Date:

28/11/2010

Anticipated Clear Time:

10:15

Incident Headline:

: STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE

Incident Details:

Progress Details:

Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01451

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 28/11/2010 08:57

AAISP BT Incident Reports & Planned Work

Sunday, November 28, 2010

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 5 :

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 4 :

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 3 :

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 2 :

Broadband Incident Report : : PINXTON ADSL 101, RIPLEY ADSL 1 & 101, AMBERGATE ADSL 101 : LOSS OF SERVICE : Reference 33325 : Issue 1 :

Broadband Incident Report : : STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE : Reference 33315 : Issue 2 :

Broadband Incident Report : : STOW-ON-THE-WOLD MSAN 301 & DSL 001 : DEGRADED SERVICE : Reference 33315 : Issue 1 :

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Sunday, November 28, 2010

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