Broadband Incident Report : LONGFIELD ADSL 101 : DEGRADED SERVICE : Reference 9323 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9323		Issue :	1
	Detected Date:	22/03/2011		Detected Time:	07:44
	Start Date:	22/03/2011		Start Time:	07:41
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	09:41
	Incident Headline:	LONGFIELD ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 09.30.
	Dialling Codes Affected:	01474

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	2
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	08:30
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 07:30. Next update 08:30.
	Dialling Codes Affected:	01623

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	1
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	08:00
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update 06:45.
	Dialling Codes Affected:	01623

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband SERIOUS Incident Report : : LIVERPOOL AREA : LOSS OF SERVICE : Reference 9311 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9311		Issue :	FINAL
	Detected Date:	22/03/2011		Detected Time:	04:01
	Start Date:	22/03/2011		Start Time:	03:09
	Actual Clear Date:	22/03/2011		Actual Clear Time:	05:24
	Incident Headline:	: LIVERPOOL AREA : LOSS OF SERVICE
	Incident Details:	On 22/03/11 03:09, BT experienced some difficulties with an MSH network element at Liverpool. The fault was identified at 03:31 and was upgraded within BT to a Serious Incident at 04:23 when full impact was correlated.
	Closure Details:	Service has been restored as of 05:26 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	015120 015122 015123 015125 015128 015129 015133 015134 015135 015147 015148 015151 015152 015153 015160 015162 015163 015164 015165 015166 015167 015169 015170 015192 01623 01744 015192
	Duration:	0 days 02 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband SERIOUS Incident Report : : LIVERPOOL AREA : LOSS OF SERVICE : Reference 9311 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9311		Issue :	3
	Detected Date:	22/03/2011		Detected Time:	04:01
	Start Date:	22/03/2011		Start Time:	03:09
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	06:45
	Incident Headline:	: LIVERPOOL AREA : LOSS OF SERVICE
	Incident Details:	On 22/03/11 03:09, BT experienced some difficulties with an MSH network element at Liverpool. The fault was identified at 03:31 and was upgraded within BT to a SI at 04:23 when full impact was correlated.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics. Next update 06:20.
	Dialling Codes Affected:	015120 015122 015123 015125 015128 015129 015133 015134 015135 015147 015148 015151 015152 015153 015160 015162 015163 015164 015165 015166 015167 015169 015170 015192 01623 01744 015192

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband SERIOUS Incident Report : : LIVERPOOL AREA : LOSS OF SERVICE : Reference 9311 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9311		Issue :	2
	Detected Date:	22/03/2011		Detected Time:	04:01
	Start Date:	22/03/2011		Start Time:	03:09
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	06:45
	Incident Headline:	: LIVERPOOL AREA : LOSS OF SERVICE
	Incident Details:	On 22/03/11 03:09, BT experienced some difficulties with an MSH network element at Liverpool. The fault was identified at 03:31 and was upgraded within BT to a SI at 04:23 when full impact was correlated.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 05:00.
	Dialling Codes Affected:	015120 015122 015123 015125 015128 015129 015133 015134 015135 015147 015148 015151 015152 015153 015160 015162 015163 015164 015165 015166 015167 015169 015170 015192 01623 01744 015192

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LIVERPOOL AREA : LOSS OF SERVICE : Reference 9311 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9311		Issue :	1
	Detected Date:	22/03/2011		Detected Time:	04:01
	Start Date:	22/03/2011		Start Time:	03:09
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	06:45
	Incident Headline:	: LIVERPOOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update 05:00
	Dialling Codes Affected:	015120 015122 015128 015129 015133 015134 015135 015147 015148 015151 015152 015153 015160 015162 015163 015164 015165 015166 015167 015169 015166 015167

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940