Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	6
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	20:00
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01623

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	5
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	20:00
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted.
	Dialling Codes Affected:	01623

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : LONGFIELD ADSL 101 : DEGRADED SERVICE : Reference 9323 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9323		Issue :	FINAL
	Detected Date:	22/03/2011		Detected Time:	07:44
	Start Date:	22/03/2011		Start Time:	07:41
	Actual Clear Date:	22/03/2011		Actual Clear Time:	09:45
	Incident Headline:	LONGFIELD ADSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 09.45; by completing: A change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01474
	Duration:	0 days 02 hours 04 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	4
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	12:00
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted.
	Dialling Codes Affected:	01623

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : LONGFIELD ADSL 101 : DEGRADED SERVICE : Reference 9323 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9323		Issue :	3
	Detected Date:	22/03/2011		Detected Time:	07:44
	Start Date:	22/03/2011		Start Time:	07:41
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	11:00
	Incident Headline:	LONGFIELD ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 11.00.
	Dialling Codes Affected:	01474

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : LONGFIELD ADSL 101 : DEGRADED SERVICE : Reference 9323 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9323		Issue :	2
	Detected Date:	22/03/2011		Detected Time:	07:44
	Start Date:	22/03/2011		Start Time:	07:41
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	10:00
	Incident Headline:	LONGFIELD ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 10.00.
	Dialling Codes Affected:	01474

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	3
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	12:00
	Incident Headline:	: FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01623

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940