Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13785		Issue :	2
	Detected Date:	01/05/2011		Detected Time:	01:47
	Start Date:	01/05/2011		Start Time:	01:45
	Anticipated Clear Date:	01/05/2011		Anticipated Clear Time:	05:00
	Incident Headline:	: DUNDEE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site, estimated time of arrival 03:30. Next update will be at 04:30
	Dialling Codes Affected:	01382

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : DUNDEE MUX 101 : LOSS OF SERVICE : Reference 13785 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13785		Issue :	1
	Detected Date:	01/05/2011		Detected Time:	01:47
	Start Date:	01/05/2011		Start Time:	01:45
	Anticipated Clear Date:	01/05/2011		Anticipated Clear Time:	03:45
	Incident Headline:	: DUNDEE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.Next update will be at 02:45
	Dialling Codes Affected:	01382

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ERX 8 ILFORD 3 : LOSS OF SERVICE : Reference 13667 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13667		Issue :	1
	Detected Date:	29/04/2011		Detected Time:	05:32
	Start Date:	29/04/2011		Start Time:	05:28
	Anticipated Clear Date:	29/04/2011		Anticipated Clear Time:	05:29
	Incident Headline:	: ERX 8 ILFORD 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	One minute down time experienced due to card switchover
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13590		Issue :	FINAL
	Detected Date:	28/04/2011		Detected Time:	12:18
	Start Date:	28/04/2011		Start Time:	12:13
	Actual Clear Date:	28/04/2011		Actual Clear Time:	16:00
	Incident Headline:	: LISS DSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 1600 by completing: a power cycle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01730 17308
	Duration:	0 days 03 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13590		Issue :	3
	Detected Date:	28/04/2011		Detected Time:	12:18
	Start Date:	28/04/2011		Start Time:	12:13
	Anticipated Clear Date:	28/04/2011		Anticipated Clear Time:	17:05
	Incident Headline:	: LISS DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing. Next update 1705
	Dialling Codes Affected:	01730 17308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13590		Issue :	2
	Detected Date:	28/04/2011		Detected Time:	12:18
	Start Date:	28/04/2011		Start Time:	12:13
	Anticipated Clear Date:	28/04/2011		Anticipated Clear Time:	16:30
	Incident Headline:	: LISS DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is en route to collect spare and travel to site. ETA 14:45.
	Dialling Codes Affected:	01730 17308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : LISS DSL 101 : DEGRADED SERVICE : Reference 13590 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13590		Issue :	1
	Detected Date:	28/04/2011		Detected Time:	12:18
	Start Date:	28/04/2011		Start Time:	12:13
	Anticipated Clear Date:	28/04/2011		Anticipated Clear Time:	13:30
	Incident Headline:	LISS DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 13.30.
	Dialling Codes Affected:	01730 17308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940