Broadband Incident Report : : HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 17323 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17323		Issue :	1
	Detected Date:	01/06/2011		Detected Time:	10:25
	Start Date:	01/06/2011		Start Time:	10:22
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	14:25
	Incident Headline:	: HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01472

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 5 MUXES IN SKEGNESS AREA : LOSS OF SERVICE : Reference 17256 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17256		Issue :	FINAL
	Detected Date:	31/05/2011		Detected Time:	23:01
	Start Date:	31/05/2011		Start Time:	23:01
	Actual Clear Date:	31/05/2011		Actual Clear Time:	23:45
	Incident Headline:	: 5 MUXES IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 23:45, after fibre jointing completed in damaged node BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01205 01400 01529
	Duration:	0 days 00 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 5 MUXES IN SKEGNESS AREA : LOSS OF SERVICE : Reference 17256 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17256		Issue :	1
	Detected Date:	31/05/2011		Detected Time:	23:01
	Start Date:	31/05/2011		Start Time:	23:01
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	01:01
	Incident Headline:	: 5 MUXES IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 23:59
	Dialling Codes Affected:	01205 01400 01529

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 3 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 17147 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17147		Issue :	FINAL
	Detected Date:	30/05/2011		Detected Time:	12:04
	Start Date:	30/05/2011		Start Time:	12:00
	Actual Clear Date:	30/05/2011		Actual Clear Time:	17:08
	Incident Headline:	: 3 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 17:08; by completing: a reseat of internal cable connector. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263
	Duration:	0 days 05 hours 08 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 3 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 17147 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17147		Issue :	5
	Detected Date:	30/05/2011		Detected Time:	12:04
	Start Date:	30/05/2011		Start Time:	12:00
	Anticipated Clear Date:	30/05/2011		Anticipated Clear Time:	19:40
	Incident Headline:	: 3 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 18:40. Next update will be at 19:10
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 3 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 17147 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17147		Issue :	4
	Detected Date:	30/05/2011		Detected Time:	12:04
	Start Date:	30/05/2011		Start Time:	12:00
	Anticipated Clear Date:	30/05/2011		Anticipated Clear Time:	16:59
	Incident Headline:	: 3 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer still on site investigating. Next update at 16:20
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 3 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 17147 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17147		Issue :	3
	Detected Date:	30/05/2011		Detected Time:	12:04
	Start Date:	30/05/2011		Start Time:	12:00
	Anticipated Clear Date:	30/05/2011		Anticipated Clear Time:	14:31
	Incident Headline:	: 3 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940