Broadband Incident Report : : THORNE MUX 101 : LOSS OF SERVICE : Reference 17325 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17325		Issue :	4
	Detected Date:	01/06/2011		Detected Time:	10:37
	Start Date:	01/06/2011		Start Time:	10:33
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	18:19
	Incident Headline:	: THORNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted.
	Dialling Codes Affected:	01405

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 17323 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17323		Issue :	FINAL
	Detected Date:	01/06/2011		Detected Time:	10:25
	Start Date:	01/06/2011		Start Time:	10:22
	Actual Clear Date:	01/06/2011		Actual Clear Time:	14:20
	Incident Headline:	: HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 14:20; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01472
	Duration:	0 days 03 hours 58 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 17323 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17323		Issue :	3
	Detected Date:	01/06/2011		Detected Time:	10:25
	Start Date:	01/06/2011		Start Time:	10:22
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	17:00
	Incident Headline:	: HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01472

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : THORNE MUX 101 : LOSS OF SERVICE : Reference 17325 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17325		Issue :	3
	Detected Date:	01/06/2011		Detected Time:	10:37
	Start Date:	01/06/2011		Start Time:	10:33
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	17:15
	Incident Headline:	: THORNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Proved onto Cable failure. repair currently in progress. expected time of repair 17:00. Next update will be at 17:15
	Dialling Codes Affected:	01405

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : THORNE MUX 101 : LOSS OF SERVICE : Reference 17325 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17325		Issue :	2
	Detected Date:	01/06/2011		Detected Time:	10:37
	Start Date:	01/06/2011		Start Time:	10:33
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	13:30
	Incident Headline:	: THORNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site. Next update will be at 13:30
	Dialling Codes Affected:	01405

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE : Reference 17323 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17323		Issue :	2
	Detected Date:	01/06/2011		Detected Time:	10:25
	Start Date:	01/06/2011		Start Time:	10:22
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	14:25
	Incident Headline:	: HEALING MUX 001 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site
	Dialling Codes Affected:	01472

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : THORNE MUX 101 : LOSS OF SERVICE : Reference 17325 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17325		Issue :	1
	Detected Date:	01/06/2011		Detected Time:	10:37
	Start Date:	01/06/2011		Start Time:	10:33
	Anticipated Clear Date:	01/06/2011		Anticipated Clear Time:	12:33
	Incident Headline:	: THORNE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 11:45
	Dialling Codes Affected:	01405

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940