Broadband Incident Report : : HOLT NORFOLK 3 MUX S : INCIDENT CANCELLED : Reference 19971 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19971		Issue :	FINAL
	Detected Date:	26/06/2011		Detected Time:	18:44
	Start Date:	26/06/2011		Start Time:	18:41
	Actual Clear Date:	26/06/2011		Actual Clear Time:	18:42
	Incident Headline:	: HOLT NORFOLK 3 MUX S : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident Cancelled see IMT19968/11 MSIP node failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE : Reference 19963 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19963		Issue :	FINAL
	Detected Date:	26/06/2011		Detected Time:	17:28
	Start Date:	26/06/2011		Start Time:	17:23
	Actual Clear Date:	26/06/2011		Actual Clear Time:	19:30
	Incident Headline:	: CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 19:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01793
	Duration:	0 days 02 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 19968 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19968		Issue :	2
	Detected Date:	26/06/2011		Detected Time:	18:07
	Start Date:	26/06/2011		Start Time:	18:04
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	22:00
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 21:00
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE : Reference 19963 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19963		Issue :	2
	Detected Date:	26/06/2011		Detected Time:	17:28
	Start Date:	26/06/2011		Start Time:	17:23
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	23:00
	Incident Headline:	CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site investigating cause of the failure. Next update will be at 20:15
	Dialling Codes Affected:	01793

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLT NORFOLK 3 MUX S : LOSS OF SERVICE : Reference 19971 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19971		Issue :	1
	Detected Date:	26/06/2011		Detected Time:	18:44
	Start Date:	26/06/2011		Start Time:	18:41
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	20:41
	Incident Headline:	: HOLT NORFOLK 3 MUX S : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 20:30
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER : DEGRADED SERVICE : Reference 19968 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19968		Issue :	1
	Detected Date:	26/06/2011		Detected Time:	18:07
	Start Date:	26/06/2011		Start Time:	18:04
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	20:04
	Incident Headline:	: EXETER : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Initial fault diagnostics ongoing. Next update will beat 19:15
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE : Reference 19963 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19963		Issue :	1
	Detected Date:	26/06/2011		Detected Time:	17:28
	Start Date:	26/06/2011		Start Time:	17:23
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	21:00
	Incident Headline:	: CRICKLADE MUX 101 :PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 19:20
	Dialling Codes Affected:	01793

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.