Broadband Incident Report : : ABERYSTWYTH MUX 306 : LOSS OF SERVICE : Reference 20024 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20024		Issue :	1
	Detected Date:	27/06/2011		Detected Time:	06:28
	Start Date:	27/06/2011		Start Time:	06:24
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	08:24
	Incident Headline:	: ABERYSTWYTH MUX 306 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 08:00
	Dialling Codes Affected:	01970

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE : Reference 19985 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19985		Issue :	FINAL
	Detected Date:	26/06/2011		Detected Time:	21:44
	Start Date:	26/06/2011		Start Time:	21:42
	Actual Clear Date:	27/06/2011		Actual Clear Time:	00:30
	Incident Headline:	: ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 00:30; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01264
	Duration:	0 days 02 hours 48 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE : Reference 19985 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19985		Issue :	3
	Detected Date:	26/06/2011		Detected Time:	21:44
	Start Date:	26/06/2011		Start Time:	21:42
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	02:00
	Incident Headline:	: ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now on site at Andover investigations underway. Next update 01:30
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE : Reference 19985 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19985		Issue :	2
	Detected Date:	26/06/2011		Detected Time:	21:44
	Start Date:	26/06/2011		Start Time:	21:42
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	23:50
	Incident Headline:	: ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure Next update 23:45
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE : Reference 19985 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19985		Issue :	1
	Detected Date:	26/06/2011		Detected Time:	21:44
	Start Date:	26/06/2011		Start Time:	21:42
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	23:42
	Incident Headline:	: ANDOVER MUX 101 AND WEYHILL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 23:30
	Dialling Codes Affected:	01264

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 19968 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19968		Issue :	FINAL
	Detected Date:	26/06/2011		Detected Time:	18:07
	Start Date:	26/06/2011		Start Time:	18:04
	Actual Clear Date:	26/06/2011		Actual Clear Time:	20:00
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 20:00 after connectors were reseated at Norwich BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263
	Duration:	0 days 01 hours 56 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 19968 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19968		Issue :	3
	Detected Date:	26/06/2011		Detected Time:	18:07
	Start Date:	26/06/2011		Start Time:	18:04
	Anticipated Clear Date:	26/06/2011		Anticipated Clear Time:	23:00
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site at Norwich. Co-op with Operational team in progress. Next update 22:00
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.