Broadband Incident Report : ANDOVER ADSL 101 AND WEYHILL ADSL 101 : LOSS OF SERVICE : Reference 20071 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20071		Issue :	1
	Detected Date:	27/06/2011		Detected Time:	11:15
	Start Date:	27/06/2011		Start Time:	11:11
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	13:30
	Incident Headline:	ANDOVER ADSL 101 AND WEYHILL ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 13.00.
	Dialling Codes Affected:	01264

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN THE HULL AREA : LOSS OF SERVICE : Reference 20063 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20063		Issue :	1
	Detected Date:	27/06/2011		Detected Time:	10:40
	Start Date:	27/06/2011		Start Time:	02:31
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	12:40
	Incident Headline:	: MULTIPLE MUXS IN THE HULL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Next update will be at 11:50
	Dialling Codes Affected:	01262 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLT MUX 101 : LOSS OF SERVICE : Reference 20029 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20029		Issue :	FINAL
	Detected Date:	27/06/2011		Detected Time:	07:11
	Start Date:	27/06/2011		Start Time:	07:07
	Actual Clear Date:	27/06/2011		Actual Clear Time:	09:55
	Incident Headline:	: HOLT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 09:55; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263
	Duration:	0 days 02 hours 48 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLT MUX 101 : LOSS OF SERVICE : Reference 20029 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20029		Issue :	3
	Detected Date:	27/06/2011		Detected Time:	07:11
	Start Date:	27/06/2011		Start Time:	07:07
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	11:10
	Incident Headline:	: HOLT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Next update will be at 10:10
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLT MUX 101 : LOSS OF SERVICE : Reference 20029 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20029		Issue :	2
	Detected Date:	27/06/2011		Detected Time:	07:11
	Start Date:	27/06/2011		Start Time:	07:07
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	10:55
	Incident Headline:	: HOLT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 09:25
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERYSTWYTH MUX 306 : LOSS OF SERVICE : Reference 20024 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20024		Issue :	2
	Detected Date:	27/06/2011		Detected Time:	06:28
	Start Date:	27/06/2011		Start Time:	06:24
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	09:30
	Incident Headline:	: ABERYSTWYTH MUX 306 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site.
	Dialling Codes Affected:	01970

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLT MUX 101 : LOSS OF SERVICE : Reference 20029 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20029		Issue :	1
	Detected Date:	27/06/2011		Detected Time:	07:11
	Start Date:	27/06/2011		Start Time:	07:07
	Anticipated Clear Date:	27/06/2011		Anticipated Clear Time:	09:07
	Incident Headline:	: HOLT MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 08:05
	Dialling Codes Affected:	01263

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.