Broadband Incident Report : : PINXTON MUX 101 : LOSS OF SERVICE : Reference 23883 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23883		Issue :	FINAL
	Detected Date:	02/08/2011		Detected Time:	12:16
	Start Date:	02/08/2011		Start Time:	12:11
	Actual Clear Date:	02/08/2011		Actual Clear Time:	12:23
	Incident Headline:	: PINXTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:23. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01773
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PINXTON MUX 101 : LOSS OF SERVICE : Reference 23883 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23883		Issue :	1
	Detected Date:	02/08/2011		Detected Time:	12:16
	Start Date:	02/08/2011		Start Time:	12:11
	Anticipated Clear Date:	02/08/2011		Anticipated Clear Time:	15:00
	Incident Headline:	: PINXTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 13:20
	Dialling Codes Affected:	01773

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX18 BIRMINGHAM : LOSS OF SERVICE : Reference 23648 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23648		Issue :	FINAL
	Detected Date:	31/07/2011		Detected Time:	18:58
	Start Date:	31/07/2011		Start Time:	18:43
	Actual Clear Date:	31/07/2011		Actual Clear Time:	20:44
	Incident Headline:	: ERX18 BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:44 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01158 01159 01162 01173 01179 012124 012142 012143 012144 012145 012152 012153 012155 012160 012162 012166 012168 012169 012178 01242 01252 01264 01267 01288 01296 01299 01384 01386 01420 01437 01443 01446 01451 01452 01453 01454 01458 01476 01509 01527 01545 01558 01562 01566 01568 01594 01630 01639 01646 01654 01664 01684 01686 01726 01736 01743 01752 01769 01789 01834 01874 01922 01952 01962 01970 01974 01980 01993 0247626 0247627 0247643 0247644 0247645 0247650 0247663 0247665 0247672 0247676 0292019 0292021 0292022 0292023 0292025 0292030 0292033 0292034 0292035 0292037 0292038 0292039 0292040 0292041 0292044 0292045 0292046 0292047 0292048 0292049 0292052 0292054 0292061 0292062 0292063 0292064 0292065 0292066 0292069 0292072 0292073 0292093 0292132 0292140 0292072 0292073
	Duration:	0 days 02 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX18 BIRMINGHAM : LOSS OF SERVICE : Reference 23648 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23648		Issue :	1
	Detected Date:	31/07/2011		Detected Time:	18:58
	Start Date:	31/07/2011		Start Time:	18:43
	Anticipated Clear Date:	31/07/2011		Anticipated Clear Time:	21:30
	Incident Headline:	: ERX18 BIRMINGHAM : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 20:15.
	Dialling Codes Affected:	01158 01159 01162 01173 01179 012124 012142 012143 012144 012145 012152 012153 012155 012160 012162 012166 012168 012169 012178 01242 01252 01264 01267 01288 01296 01299 01384 01386 01420 01437 01443 01446 01451 01452 01453 01454 01458 01476 01509 01527 01545 01558 01562 01566 01568 01594 01630 01639 01646 01654 01664 01684 01686 01726 01736 01743 01752 01769 01789 01834 01874 01922 01952 01962 01970 01974 01980 01993 0247626 0247627 0247643 0247644 0247645 0247650 0247663 0247665 0247672 0247676 0292019 0292021 0292022 0292023 0292025 0292030 0292033 0292034 0292035 0292037 0292038 0292039 0292040 0292041 0292044 0292045 0292046 0292047 0292048 0292049 0292052 0292054 0292061 0292062 0292063 0292064 0292065 0292066 0292069 0292072 0292073 0292093 0292132 0292140 0292072 0292073

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE MUX 001 : LOSS OF SERVICE : Reference 23632 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23632		Issue :	FINAL
	Detected Date:	31/07/2011		Detected Time:	13:30
	Start Date:	31/07/2011		Start Time:	13:25
	Actual Clear Date:	31/07/2011		Actual Clear Time:	14:20
	Incident Headline:	: PATELEY BRIDGE MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:20 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01423
	Duration:	0 days 00 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE MUX 001 : LOSS OF SERVICE : Reference 23632 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23632		Issue :	2
	Detected Date:	31/07/2011		Detected Time:	13:30
	Start Date:	31/07/2011		Start Time:	13:25
	Anticipated Clear Date:	31/07/2011		Anticipated Clear Time:	16:00
	Incident Headline:	: PATELEY BRIDGE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations ongoing to localise the fault. Next update will be at 15:30
	Dialling Codes Affected:	01423

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE MUX 001 : LOSS OF SERVICE : Reference 23632 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23632		Issue :	1
	Detected Date:	31/07/2011		Detected Time:	13:30
	Start Date:	31/07/2011		Start Time:	13:25
	Anticipated Clear Date:	31/07/2011		Anticipated Clear Time:	15:25
	Incident Headline:	: PATELEY BRIDGE MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.Next update will be at 14:30
	Dialling Codes Affected:	01423

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.