Broadband Incident Report : : GREAT WITLEY MUX 101 & 102 : LOSS OF SERVICE : Reference 24143 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24143		Issue :	2
	Detected Date:	04/08/2011		Detected Time:	12:37
	Start Date:	04/08/2011		Start Time:	12:19
	Anticipated Clear Date:	04/08/2011		Anticipated Clear Time:	14:36
	Incident Headline:	: GREAT WITLEY MUX 101 & 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01299

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT WITLEY MUX 101 & 102 : LOSS OF SERVICE : Reference 24143 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	24143		Issue :	1
	Detected Date:	04/08/2011		Detected Time:	12:37
	Start Date:	04/08/2011		Start Time:	12:19
	Anticipated Clear Date:	04/08/2011		Anticipated Clear Time:	14:19
	Incident Headline:	: GREAT WITLEY MUX 101 & 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01299

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUSTON MUX 101 : LOSS OF SERVICE : Reference 23991 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23991		Issue :	FINAL
	Detected Date:	03/08/2011		Detected Time:	10:03
	Start Date:	03/08/2011		Start Time:	09:59
	Actual Clear Date:	03/08/2011		Actual Clear Time:	14:42
	Incident Headline:	: DUSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:42 after a hardware change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01604
	Duration:	0 days 04 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUSTON MUX 101 : LOSS OF SERVICE : Reference 23991 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23991		Issue :	3
	Detected Date:	03/08/2011		Detected Time:	10:03
	Start Date:	03/08/2011		Start Time:	09:59
	Anticipated Clear Date:	03/08/2011		Anticipated Clear Time:	14:44
	Incident Headline:	: DUSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of replacement hardware.
	Dialling Codes Affected:	01604

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Network PEW Communications Issue

	Network PEW Communications Issue
	Briefing
	Dear Customer, Please be advised that BT Wholesale are running tests on the Pew System and you may receive test pew notifications. It should be made clear in the CIS statement that it is a test Pew but we have been made aware that PW171066 which is a TEST PEW, did not contain this information. Please be advised that any Pew notification received today that does not advise that it is a test pew and the downtime is between the hours of 11am and 4pm, it is a TEST PEW. We apologise for any inconvenience this may cause. If you have any questions in relation to this communication, please contact your client relations manager. Regards BTWholesale Pew Team
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : DUSTON MUX 101 : LOSS OF SERVICE : Reference 23991 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23991		Issue :	2
	Detected Date:	03/08/2011		Detected Time:	10:03
	Start Date:	03/08/2011		Start Time:	09:59
	Anticipated Clear Date:	03/08/2011		Anticipated Clear Time:	14:03
	Incident Headline:	: DUSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 13.00.
	Dialling Codes Affected:	01604

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUSTON MUX 101 : LOSS OF SERVICE : Reference 23991 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23991		Issue :	1
	Detected Date:	03/08/2011		Detected Time:	10:03
	Start Date:	03/08/2011		Start Time:	09:59
	Anticipated Clear Date:	03/08/2011		Anticipated Clear Time:	14:03
	Incident Headline:	: DUSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01604

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.