Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	2
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	16/08/2011		Anticipated Clear Time:	00:16
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STEBBING MUX 101 : LOSS OF SERVICE : Reference 25181 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25181		Issue :	1
	Detected Date:	15/08/2011		Detected Time:	22:20
	Start Date:	15/08/2011		Start Time:	22:16
	Anticipated Clear Date:	16/08/2011		Anticipated Clear Time:	00:16
	Incident Headline:	: STEBBING MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HOMEGATEWAY 2 FOR LOGICA SERVICE PROVIDER : LOSS OF SERVICE : Reference 25162 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25162		Issue :	5
	Detected Date:	15/08/2011		Detected Time:	16:22
	Start Date:	15/08/2011		Start Time:	16:19
	Anticipated Clear Date:	15/08/2011		Anticipated Clear Time:	22:30
	Incident Headline:	HOMEGATEWAY 2 FOR LOGICA SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 22.00.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HOMEGATEWAY 2 FOR LOGICA SERVICE PROVIDER : LOSS OF SERVICE : Reference 25162 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25162		Issue :	4
	Detected Date:	15/08/2011		Detected Time:	16:22
	Start Date:	15/08/2011		Start Time:	16:19
	Anticipated Clear Date:	15/08/2011		Anticipated Clear Time:	21:30
	Incident Headline:	HOMEGATEWAY 2 FOR LOGICA SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 21.00.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SILSOE MUX 101 : LOSS OF SERVICE : Reference 25128 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25128		Issue :	1
	Detected Date:	15/08/2011		Detected Time:	12:26
	Start Date:	15/08/2011		Start Time:	12:05
	Anticipated Clear Date:	15/08/2011		Anticipated Clear Time:	14:05
	Incident Headline:	: SILSOE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01525

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILMINSTER MUX 101 : LOSS OF SERVICE : Reference 25044 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25044		Issue :	FINAL
	Detected Date:	14/08/2011		Detected Time:	15:18
	Start Date:	14/08/2011		Start Time:	15:11
	Actual Clear Date:	14/08/2011		Actual Clear Time:	15:51
	Incident Headline:	: ILMINSTER MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:51; by completing: a software reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01460
	Duration:	0 days 00 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILMINSTER MUX 101 : LOSS OF SERVICE : Reference 25044 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25044		Issue :	1
	Detected Date:	14/08/2011		Detected Time:	15:18
	Start Date:	14/08/2011		Start Time:	15:11
	Anticipated Clear Date:	14/08/2011		Anticipated Clear Time:	17:11
	Incident Headline:	: ILMINSTER MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 16:30
	Dialling Codes Affected:	01460

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.