Broadband Incident Report : : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 12 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	12
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	22:16
	Next Update Date:	21/09/2011		Next Update Time:	21:16
	Incident Headline:	: WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site.
	Dialling Codes Affected:	01480 01487

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 11 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	11
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	20:30
	Next Update Date:	21/09/2011		Next Update Time:	20:30
	Incident Headline:	WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 20.30.
	Dialling Codes Affected:	01480 01487

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 10 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	10
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	20:30
	Next Update Date:	21/09/2011		Next Update Time:	20:00
	Incident Headline:	WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 20.00.
	Dialling Codes Affected:	01480 01487

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	9
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	20:00
	Next Update Date:	21/09/2011		Next Update Time:	19:30
	Incident Headline:	WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 19.30.
	Dialling Codes Affected:	01480 01487

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKBY LONSDALE MUX 101 : DEGRADED SERVICE : Reference 29602 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29602		Issue :	FINAL
	Detected Date:	21/09/2011		Detected Time:	16:56
	Start Date:	21/09/2011		Start Time:	16:55
	Actual Clear Date:	21/09/2011		Actual Clear Time:	17:04
	Incident Headline:	: KIRKBY LONSDALE MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 17:04 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01524
	Duration:	0 days 00 hours 09 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	8
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	18:30
	Next Update Date:	21/09/2011		Next Update Time:	18:00
	Incident Headline:	WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 18.00.
	Dialling Codes Affected:	01480 01487

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WARBOYS MSAN 302 : LOSS OF SERVICE : Reference 29512 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29512		Issue :	7
	Detected Date:	21/09/2011		Detected Time:	09:19
	Start Date:	21/09/2011		Start Time:	09:17
	Anticipated Clear Date:	21/09/2011		Anticipated Clear Time:	17:00
	Next Update Date:	21/09/2011		Next Update Time:	16:30
	Incident Headline:	: WARBOYS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a second card change and is now in the process of updating the software.
	Dialling Codes Affected:	01480 01487

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.