Broadband Incident Report : : THURSO DSL 301 : LOSS OF SERVICE : Reference 35194 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35194		Issue :	2
	Detected Date:	09/11/2011		Detected Time:	10:07
	Start Date:	09/11/2011		Start Time:	09:52
	Anticipated Clear Date:	09/11/2011		Anticipated Clear Time:	14:00
	Next Update Date:	09/11/2011		Next Update Time:	12:00
	Incident Headline:	: THURSO DSL 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 12:00
	Dialling Codes Affected:	01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THURSO DSL 301 : LOSS OF SERVICE : Reference 35194 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35194		Issue :	1
	Detected Date:	09/11/2011		Detected Time:	10:07
	Start Date:	09/11/2011		Start Time:	09:52
	Anticipated Clear Date:	09/11/2011		Anticipated Clear Time:	13:00
	Next Update Date:	09/11/2011		Next Update Time:	11:00
	Incident Headline:	: THURSO DSL 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 503 Broadband end users. Completing initial diagnostics. Next update will be at 11:00
	Dialling Codes Affected:	01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH ERX38: LOSS OF SERVICE : Reference 35006 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35006		Issue :	FINAL
	Detected Date:	07/11/2011		Detected Time:	11:59
	Start Date:	07/11/2011		Start Time:	11:51
	Actual Clear Date:	07/11/2011		Actual Clear Time:	14:50
	Incident Headline:	: EDINBURGH ERX38: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 14:50 by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 02 hours 59 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TYNECASTLE - HUTCHISON : DEGRADED SERVICE : Reference 35013 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35013		Issue :	1
	Detected Date:	07/11/2011		Detected Time:	13:10
	Start Date:	07/11/2011		Start Time:	12:53
	Anticipated Clear Date:	07/11/2011		Anticipated Clear Time:	18:00
	Next Update Date:	07/11/2011		Next Update Time:	16:00
	Incident Headline:	: TYNECASTLE - HUTCHISON : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01289 013122 013126 01388 01501 01697 01875 0289754 01388

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH ERX38: LOSS OF SERVICE : Reference 35006 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35006		Issue :	3
	Detected Date:	07/11/2011		Detected Time:	11:59
	Start Date:	07/11/2011		Start Time:	11:51
	Anticipated Clear Date:	07/11/2011		Anticipated Clear Time:	17:00
	Next Update Date:	07/11/2011		Next Update Time:	15:15
	Incident Headline:	: EDINBURGH ERX38: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Techicnal support are adding IP address manually. Next update will be at 15:15
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH ERX38: LOSS OF SERVICE : Reference 35006 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35006		Issue :	2
	Detected Date:	07/11/2011		Detected Time:	11:59
	Start Date:	07/11/2011		Start Time:	11:51
	Anticipated Clear Date:	07/11/2011		Anticipated Clear Time:	17:00
	Next Update Date:	07/11/2011		Next Update Time:	14:00
	Incident Headline:	: EDINBURGH ERX38: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations ongoing to localise the fault. Next update will be at 14:00
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : EDINBURGH ERX38: LOSS OF SERVICE : Reference 35006 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35006		Issue :	1
	Detected Date:	07/11/2011		Detected Time:	11:59
	Start Date:	07/11/2011		Start Time:	11:51
	Anticipated Clear Date:	07/11/2011		Anticipated Clear Time:	14:00
	Next Update Date:	07/11/2011		Next Update Time:	12:45
	Incident Headline:	EDINBURGH ERX38: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 12:45
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.