Broadband Incident Report : : BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 1347 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1347		Issue :	2
	Detected Date:	16/01/2012		Detected Time:	10:30
	Start Date:	16/01/2012		Start Time:	10:27
	Anticipated Clear Date:	16/01/2012		Anticipated Clear Time:	14:00
	Next Update Date:	16/01/2012		Next Update Time:	13:00
	Incident Headline:	: BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 13:00
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 1347 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1347		Issue :	1
	Detected Date:	16/01/2012		Detected Time:	10:30
	Start Date:	16/01/2012		Start Time:	10:27
	Anticipated Clear Date:	16/01/2012		Anticipated Clear Time:	12:27
	Next Update Date:	16/01/2012		Next Update Time:	11:34
	Incident Headline:	: BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 11:34
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1314 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1314		Issue :	3
	Detected Date:	16/01/2012		Detected Time:	08:42
	Start Date:	16/01/2012		Start Time:	08:37
	Anticipated Clear Date:	16/01/2012		Anticipated Clear Time:	13:00
	Next Update Date:	16/01/2012		Next Update Time:	11:15
	Incident Headline:	: INVERNESS AREA: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Next update will be at 11:15
	Dialling Codes Affected:	01479 01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1314 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1314		Issue :	2
	Detected Date:	16/01/2012		Detected Time:	08:42
	Start Date:	16/01/2012		Start Time:	08:37
	Anticipated Clear Date:	16/01/2012		Anticipated Clear Time:	10:37
	Next Update Date:	16/01/2012		Next Update Time:	09:45
	Incident Headline:	: INVERNESS AREA: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.Next update will be at 09:45
	Dialling Codes Affected:	01479 01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : INVERNESS AREA: LOSS OF SERVICE : Reference 1314 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1314		Issue :	1
	Detected Date:	16/01/2012		Detected Time:	08:42
	Start Date:	16/01/2012		Start Time:	08:37
	Anticipated Clear Date:	16/01/2012		Anticipated Clear Time:	10:37
	Next Update Date:	16/01/2012		Next Update Time:	09:45
	Incident Headline:	: INVERNESS AREA: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 2763 Broadband end users. Completing initial diagnostics. Next update will be at 09:45
	Dialling Codes Affected:	01847

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : LOSS OF SERVICE : Reference 1280 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1280		Issue :	FINAL
	Detected Date:	15/01/2012		Detected Time:	20:55
	Start Date:	15/01/2012		Start Time:	20:55
	Actual Clear Date:	15/01/2012		Actual Clear Time:	21:07
	Incident Headline:	: WHEATLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 21:07 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01865
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WHEATLEY MUX 101 : LOSS OF SERVICE : Reference 1280 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1280		Issue :	1
	Detected Date:	15/01/2012		Detected Time:	20:55
	Start Date:	15/01/2012		Start Time:	20:55
	Anticipated Clear Date:	15/01/2012		Anticipated Clear Time:	22:55
	Next Update Date:	15/01/2012		Next Update Time:	22:00
	Incident Headline:	: WHEATLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 22:00
	Dialling Codes Affected:	01865

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.