Broadband Incident Report : : EDINBURGH AREA : LOSS OF SERVICE : Reference 9865 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9865		Issue :	1
	Detected Date:	02/04/2012		Detected Time:	12:27
	Start Date:	02/04/2012		Start Time:	12:27
	Anticipated Clear Date:	02/04/2012		Anticipated Clear Time:	15:00
	Next Update Date:	02/04/2012		Next Update Time:	14:00
	Incident Headline:	: EDINBURGH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 4254 Broadband end users. Completing initial diagnostics. Next update will be at 14:00
	Dialling Codes Affected:	01261 01292 01383 01397 014144 014156 014158 014161 014163 014164 01434 01475 01546 01560 01595 01771 019141 019143 019151 019158 01955 0289447 019143 019151

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WASHINGTON MUX 004 : DEGRADED SERVICE : Reference 9739 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9739		Issue :	FINAL
	Detected Date:	01/04/2012		Detected Time:	12:27
	Start Date:	01/04/2012		Start Time:	12:27
	Actual Clear Date:	01/04/2012		Actual Clear Time:	13:02
	Incident Headline:	: WASHINGTON MUX 004 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 13:02 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	019141 019143 019149
	Duration:	0 days 00 hours 35 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WASHINGTON MUX 004 : DEGRADED SERVICE : Reference 9739 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9739		Issue :	1
	Detected Date:	01/04/2012		Detected Time:	12:27
	Start Date:	01/04/2012		Start Time:	12:27
	Anticipated Clear Date:	01/04/2012		Anticipated Clear Time:	16:00
	Next Update Date:	01/04/2012		Next Update Time:	13:30
	Incident Headline:	: WASHINGTON MUX 004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded internet services for 504 Broadband end-users. Completing initial diagnostics. Next update will be at 13:30
	Dialling Codes Affected:	019141 019143 019149

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLCHESTER NODE 09011 : PARTIAL LOSS OF SERVICE : Reference 9737 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9737		Issue :	FINAL
	Detected Date:	01/04/2012		Detected Time:	11:48
	Start Date:	01/04/2012		Start Time:	11:48
	Actual Clear Date:	01/04/2012		Actual Clear Time:	12:10
	Incident Headline:	: COLCHESTER NODE 09011 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 12:10; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01255 01376
	Duration:	0 days 00 hours 22 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COLCHESTER NODE ### : PARTIAL LOSS OF SERVICE : Reference 9737 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9737		Issue :	1
	Detected Date:	01/04/2012		Detected Time:	11:48
	Start Date:	01/04/2012		Start Time:	11:48
	Anticipated Clear Date:	01/04/2012		Anticipated Clear Time:	13:48
	Next Update Date:	01/04/2012		Next Update Time:	12:55
	Incident Headline:	: COLCHESTER NODE ### : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineer is onsite to perform card reseat. Spare oniste if required. Next update will be at 12:55
	Dialling Codes Affected:	01206 01255 01376

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : LOSS OF SERVICE : Reference 9734 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9734		Issue :	FINAL
	Detected Date:	01/04/2012		Detected Time:	10:22
	Start Date:	01/04/2012		Start Time:	10:22
	Actual Clear Date:	01/04/2012		Actual Clear Time:	10:43
	Incident Headline:	: MAUD DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:43 after equipment was rebooted BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01771
	Duration:	0 days 00 hours 21 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD DSL 101 : LOSS OF SERVICE : Reference 9734 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9734		Issue :	1
	Detected Date:	01/04/2012		Detected Time:	10:22
	Start Date:	01/04/2012		Start Time:	10:22
	Anticipated Clear Date:	01/04/2012		Anticipated Clear Time:	14:00
	Next Update Date:	01/04/2012		Next Update Time:	11:35
	Incident Headline:	: MAUD DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 413 Broadband end users. Completing initial diagnostics. Next update will be at 11:35
	Dialling Codes Affected:	01771

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.