Broadband Incident Report : : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE : Reference 15459 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15459		Issue :	FINAL
	Detected Date:	09/05/2012		Detected Time:	20:26
	Start Date:	09/05/2012		Start Time:	20:24
	Actual Clear Date:	09/05/2012		Actual Clear Time:	20:36
	Incident Headline:	: PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:36; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01209 01579 01736 01822
	Duration:	0 days 00 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE : Reference 15459 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15459		Issue :	1
	Detected Date:	09/05/2012		Detected Time:	20:26
	Start Date:	09/05/2012		Start Time:	20:24
	Anticipated Clear Date:	09/05/2012		Anticipated Clear Time:	22:24
	Next Update Date:	09/05/2012		Next Update Time:	21:30
	Incident Headline:	: PLYMOUTH NODE 11010 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 21:30
	Dialling Codes Affected:	01209 01579 01736 01822

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : INCIDENT CANCELLED : Reference 14835 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14835		Issue :	FINAL
	Detected Date:	06/05/2012		Detected Time:	18:15
	Start Date:	06/05/2012		Start Time:	17:59
	Actual Clear Date:	06/05/2012		Actual Clear Time:	17:59
	Incident Headline:	: STOKE FLEMING DSL 001 : INCIDENT CANCELLED
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Closure Details:	Incident cancelled as found to be due to an emergency planned work. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01803
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : LOSS OF SERVICE : Reference 14835 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14835		Issue :	4
	Detected Date:	06/05/2012		Detected Time:	18:15
	Start Date:	06/05/2012		Start Time:	17:59
	Anticipated Clear Date:	06/05/2012		Anticipated Clear Time:	22:30
	Next Update Date:	06/05/2012		Next Update Time:	22:30
	Incident Headline:	: STOKE FLEMING DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01803

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : LOSS OF SERVICE : Reference 14835 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14835		Issue :	3
	Detected Date:	06/05/2012		Detected Time:	18:15
	Start Date:	06/05/2012		Start Time:	17:59
	Anticipated Clear Date:	06/05/2012		Anticipated Clear Time:	21:30
	Next Update Date:	06/05/2012		Next Update Time:	21:30
	Incident Headline:	: STOKE FLEMING DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01803

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : LOSS OF SERVICE : Reference 14835 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14835		Issue :	2
	Detected Date:	06/05/2012		Detected Time:	18:15
	Start Date:	06/05/2012		Start Time:	17:59
	Anticipated Clear Date:	06/05/2012		Anticipated Clear Time:	21:00
	Next Update Date:	06/05/2012		Next Update Time:	20:15
	Incident Headline:	: STOKE FLEMING DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival unknown at present
	Dialling Codes Affected:	01803

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STOKE FLEMING DSL 001 : LOSS OF SERVICE : Reference 14835 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14835		Issue :	1
	Detected Date:	06/05/2012		Detected Time:	18:15
	Start Date:	06/05/2012		Start Time:	17:59
	Anticipated Clear Date:	06/05/2012		Anticipated Clear Time:	21:00
	Next Update Date:	06/05/2012		Next Update Time:	19:20
	Incident Headline:	: STOKE FLEMING DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01803

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.