AAISP BT Incident Reports & Planned Work

Sunday, May 27, 2012

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18599 : Issue 1 :

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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18599

Issue :

Detected Date:

27/05/2012

Detected Time:

22:26

Start Date:

27/05/2012

Start Time:

22:26

Anticipated Clear Date:

28/05/2012

Anticipated Clear Time:

02:40

Next Update Date:

28/05/2012

Next Update Time:

23:45

Incident Headline:

: SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineer tasked to site to investigate cause of the failure, ETA unknown at present.

Dialling Codes Affected:

01142

01709

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18596 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18596

Issue :

FINAL

Detected Date:

27/05/2012

Detected Time:

21:40

Start Date:

27/05/2012

Start Time:

21:37

Actual Clear Date:

27/05/2012

Actual Clear Time:

22:18

Incident Headline:

: SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service was automatically restored at 22:18.
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01142

01709

Duration:

0 days 00 hours 41 minutes

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18596 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18596

Issue :

Detected Date:

27/05/2012

Detected Time:

21:40

Start Date:

27/05/2012

Start Time:

21:37

Anticipated Clear Date:

28/05/2012

Anticipated Clear Time:

00:20

Next Update Date:

27/05/2012

Next Update Time:

23:20

Incident Headline:

: SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Fault diagnosis is ongoing. Next update will be at 23:20

Dialling Codes Affected:

01142

01709

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18519

Issue :

FINAL

Detected Date:

27/05/2012

Detected Time:

05:51

Start Date:

27/05/2012

Start Time:

05:46

Actual Clear Date:

27/05/2012

Actual Clear Time:

06:47

Incident Headline:

: INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users may have experienced a loss of Broadband Service.

Closure Details:

Service has been restored as of 06:47 when weather conditions in the area changed. BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01856

01857

Duration:

0 days 01 hours 01 minutes

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 3 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18519

Issue :

Detected Date:

27/05/2012

Detected Time:

05:51

Start Date:

27/05/2012

Start Time:

05:46

Anticipated Clear Date:

27/05/2012

Anticipated Clear Time:

10:30

Next Update Date:

27/05/2012

Next Update Time:

10:30

Incident Headline:

: INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

Fault diagnosis is ongoing.

Dialling Codes Affected:

01856

01857

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18519

Issue :

Detected Date:

27/05/2012

Detected Time:

05:51

Start Date:

27/05/2012

Start Time:

05:46

Anticipated Clear Date:

27/05/2012

Anticipated Clear Time:

10:00

Next Update Date:

27/05/2012

Next Update Time:

08:40

Incident Headline:

: INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:

An engineer has been tasked to site. Next update will be at 08:40

Dialling Codes Affected:

01856

01857

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

18519

Issue :

Detected Date:

27/05/2012

Detected Time:

05:51

Start Date:

27/05/2012

Start Time:

05:46

Anticipated Clear Date:

27/05/2012

Anticipated Clear Time:

07:46

Next Update Date:

27/05/2012

Next Update Time:

07:30

Incident Headline:

: INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE

Incident Details:

Progress Details:

Fault diagnosis is ongoing. Next update will be at 07:30

Dialling Codes Affected:

01856

01857

AAISP BT Incident Reports & Planned Work

Sunday, May 27, 2012

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18599 : Issue 1 :

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18596 : Issue FINAL :

Broadband Incident Report : : SHEFFIELD NODE 07017 : PARTIAL LOSS OF SERVICE : Reference 18596 : Issue 1 :

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue FINAL :

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 3 :

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 2 :

Broadband Incident Report : : INVERNESS NODE 12012 : PARTIAL LOSS OF SERVICE : Reference 18519 : Issue 1 :

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