Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	3
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	21:20
	Next Update Date:	21/06/2012		Next Update Time:	20:20
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software.
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	2
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	20:00
	Next Update Date:	21/06/2012		Next Update Time:	19:30
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 19:00.
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THRAPSTON MUX 101 : LOSS OF SERVICE : Reference 21908 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21908		Issue :	1
	Detected Date:	21/06/2012		Detected Time:	15:26
	Start Date:	21/06/2012		Start Time:	15:20
	Anticipated Clear Date:	21/06/2012		Anticipated Clear Time:	19:15
	Next Update Date:	21/06/2012		Next Update Time:	16:30
	Incident Headline:	: THRAPSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 16:30
	Dialling Codes Affected:	01832

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 21747 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21747		Issue :	FINAL
	Detected Date:	20/06/2012		Detected Time:	15:50
	Start Date:	20/06/2012		Start Time:	15:43
	Actual Clear Date:	20/06/2012		Actual Clear Time:	20:15
	Incident Headline:	: PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 20:15; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01423
	Duration:	0 days 04 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 21747 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21747		Issue :	3
	Detected Date:	20/06/2012		Detected Time:	15:50
	Start Date:	20/06/2012		Start Time:	15:43
	Anticipated Clear Date:	20/06/2012		Anticipated Clear Time:	21:50
	Next Update Date:	20/06/2012		Next Update Time:	20:50
	Incident Headline:	: PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site investigating cause of the failure. Next update will be at 20:50
	Dialling Codes Affected:	01423

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 21747 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21747		Issue :	2
	Detected Date:	20/06/2012		Detected Time:	15:50
	Start Date:	20/06/2012		Start Time:	15:43
	Anticipated Clear Date:	20/06/2012		Anticipated Clear Time:	19:45
	Next Update Date:	20/06/2012		Next Update Time:	18:45
	Incident Headline:	: PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered. Next update will be at 18:45
	Dialling Codes Affected:	01423

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE : Reference 21747 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21747		Issue :	1
	Detected Date:	20/06/2012		Detected Time:	15:50
	Start Date:	20/06/2012		Start Time:	15:43
	Anticipated Clear Date:	20/06/2012		Anticipated Clear Time:	18:15
	Next Update Date:	20/06/2012		Next Update Time:	17:15
	Incident Headline:	: PATELEY BRIDGE DSL 101 & MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 17:15
	Dialling Codes Affected:	01423

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.