Broadband Incident Report : : WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE : Reference 36355 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36355		Issue :	FINAL
	Detected Date:	09/10/2012		Detected Time:	08:21
	Start Date:	09/10/2012		Start Time:	08:21
	Actual Clear Date:	09/10/2012		Actual Clear Time:	10:32
	Incident Headline:	: WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 10:32; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01733
	Duration:	0 days 02 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE : Reference 36355 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36355		Issue :	3
	Detected Date:	09/10/2012		Detected Time:	08:21
	Start Date:	09/10/2012		Start Time:	08:21
	Anticipated Clear Date:	09/10/2012		Anticipated Clear Time:	11:15
	Next Update Date:	09/10/2012		Next Update Time:	11:15
	Incident Headline:	: WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01733

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE : Reference 36355 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36355		Issue :	2
	Detected Date:	09/10/2012		Detected Time:	08:21
	Start Date:	09/10/2012		Start Time:	08:21
	Anticipated Clear Date:	09/10/2012		Anticipated Clear Time:	10:30
	Next Update Date:	09/10/2012		Next Update Time:	10:30
	Incident Headline:	: WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01733

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE : Reference 36355 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36355		Issue :	1
	Detected Date:	09/10/2012		Detected Time:	08:21
	Start Date:	09/10/2012		Start Time:	08:21
	Anticipated Clear Date:	09/10/2012		Anticipated Clear Time:	10:21
	Next Update Date:	09/10/2012		Next Update Time:	09:30
	Incident Headline:	: WESTWOOD MUX 101 & CASTOR : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01733

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROPREDY MUX 301 : LOSS OF SERVICE : Reference 36285 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36285		Issue :	FINAL
	Detected Date:	08/10/2012		Detected Time:	13:55
	Start Date:	08/10/2012		Start Time:	13:50
	Actual Clear Date:	08/10/2012		Actual Clear Time:	14:51
	Incident Headline:	: CROPREDY MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 14:51; Auto restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01295
	Duration:	0 days 01 hours 01 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROPREDY MUX 301 : LOSS OF SERVICE : Reference 36285 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36285		Issue :	2
	Detected Date:	08/10/2012		Detected Time:	13:55
	Start Date:	08/10/2012		Start Time:	13:50
	Anticipated Clear Date:	08/10/2012		Anticipated Clear Time:	16:00
	Next Update Date:	08/10/2012		Next Update Time:	16:00
	Incident Headline:	: CROPREDY MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01295

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CROPREDY MUX 301 : LOSS OF SERVICE : Reference 36285 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36285		Issue :	1
	Detected Date:	08/10/2012		Detected Time:	13:55
	Start Date:	08/10/2012		Start Time:	13:50
	Anticipated Clear Date:	08/10/2012		Anticipated Clear Time:	15:50
	Next Update Date:	08/10/2012		Next Update Time:	15:00
	Incident Headline:	: CROPREDY MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01295

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.