Broadband Incident Report : : ERX14.READING3 : DEGRADE OF SERVICE : Reference 37050 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37050		Issue :	2
	Detected Date:	16/10/2012		Detected Time:	09:55
	Start Date:	16/10/2012		Start Time:	09:55
	Anticipated Clear Date:	16/10/2012		Anticipated Clear Time:	11:55
	Next Update Date:	16/10/2012		Next Update Time:	11:30
	Incident Headline:	: ERX14.READING3 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Technical Services engaged due to the complex nature of the fault.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX14.READING3 : DEGRADE OF SERVICE : Reference 37050 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37050		Issue :	1
	Detected Date:	16/10/2012		Detected Time:	09:55
	Start Date:	16/10/2012		Start Time:	09:55
	Anticipated Clear Date:	16/10/2012		Anticipated Clear Time:	11:55
	Next Update Date:	16/10/2012		Next Update Time:	11:00
	Incident Headline:	: ERX14.READING3 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 36905 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36905		Issue :	FINAL
	Detected Date:	14/10/2012		Detected Time:	20:10
	Start Date:	14/10/2012		Start Time:	20:10
	Actual Clear Date:	14/10/2012		Actual Clear Time:	20:14
	Incident Headline:	: DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 20:14 by completing hardware change: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01241 01334 01356 01383 01577 01592 01674 01738 LLES0 To Fo 01592 01674 01738
	Duration:	0 days 00 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG BUCKBY MUX 102 : LOSS OF SERVICE : Reference 36885 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36885		Issue :	FINAL
	Detected Date:	14/10/2012		Detected Time:	16:02
	Start Date:	14/10/2012		Start Time:	15:59
	Actual Clear Date:	14/10/2012		Actual Clear Time:	18:38
	Incident Headline:	: LONG BUCKBY MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 18:38 by returning power to the equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01327
	Duration:	0 days 02 hours 39 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG BUCKBY MUX 102 : LOSS OF SERVICE : Reference 36885 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36885		Issue :	3
	Detected Date:	14/10/2012		Detected Time:	16:02
	Start Date:	14/10/2012		Start Time:	15:59
	Anticipated Clear Date:	14/10/2012		Anticipated Clear Time:	21:00
	Next Update Date:	14/10/2012		Next Update Time:	19:30
	Incident Headline:	: LONG BUCKBY MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has now arrived on site and started initial diagnostics.
	Dialling Codes Affected:	01327

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG BUCKBY MUX 102 : LOSS OF SERVICE : Reference 36885 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36885		Issue :	2
	Detected Date:	14/10/2012		Detected Time:	16:02
	Start Date:	14/10/2012		Start Time:	15:59
	Anticipated Clear Date:	14/10/2012		Anticipated Clear Time:	18:00
	Next Update Date:	14/10/2012		Next Update Time:	18:00
	Incident Headline:	: LONG BUCKBY MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site.
	Dialling Codes Affected:	01327

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG BUCKBY MUX 102 : LOSS OF SERVICE : Reference 36885 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36885		Issue :	1
	Detected Date:	14/10/2012		Detected Time:	16:02
	Start Date:	14/10/2012		Start Time:	15:59
	Anticipated Clear Date:	14/10/2012		Anticipated Clear Time:	17:59
	Next Update Date:	14/10/2012		Next Update Time:	17:15
	Incident Headline:	: LONG BUCKBY MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01327

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.