Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	5
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	16:00
	Next Update Date:	03/11/2012		Next Update Time:	09:30
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is progressing the repair of a damaged cable.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	4
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	02/11/2012		Anticipated Clear Time:	22:00
	Next Update Date:	02/11/2012		Next Update Time:	18:30
	Incident Headline:	GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 18:30 or sooner if significant progress made.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	3
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	02/11/2012		Anticipated Clear Time:	17:00
	Next Update Date:	02/11/2012		Next Update Time:	16:00
	Incident Headline:	GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 16:00 or sooner if significant progress made.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY DSL 101 : LOSS OF SERVICE : Reference 39022 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39022		Issue :	FINAL
	Detected Date:	01/11/2012		Detected Time:	16:02
	Start Date:	01/11/2012		Start Time:	15:57
	Actual Clear Date:	01/11/2012		Actual Clear Time:	16:10
	Incident Headline:	: BURY DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of hr:min; by completing: a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01798
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURY DSL 101 : LOSS OF SERVICE : Reference 39022 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39022		Issue :	1
	Detected Date:	01/11/2012		Detected Time:	16:02
	Start Date:	01/11/2012		Start Time:	15:57
	Anticipated Clear Date:	01/11/2012		Anticipated Clear Time:	19:00
	Next Update Date:	01/11/2012		Next Update Time:	17:05
	Incident Headline:	: BURY DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	2
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	02/11/2012		Anticipated Clear Time:	17:00
	Next Update Date:	02/11/2012		Next Update Time:	10:00
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01953

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	1
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	02/11/2012		Anticipated Clear Time:	17:00
	Next Update Date:	02/11/2012		Next Update Time:	10:00
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	This incident is due to a fibre failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01953

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.