Broadband Incident Report : : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	7
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	14:00
	Next Update Date:	04/02/2013		Next Update Time:	12:55
	Incident Headline:	: 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision test officer and jointers locating the damage which is testing 7.8 Kilometres from Grantham. Next update will be at 13:00 or sooner if significant progress made.
	Dialling Codes Affected:	01529 01754 01775 01790

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	6
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	14:00
	Next Update Date:	04/02/2013		Next Update Time:	10:30
	Incident Headline:	: 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision test officer have checked the route according to his records but cannot find the damage. He believes his records are incorrect and is obtaining updated plans from the planning team.
	Dialling Codes Affected:	01529 01754 01775 01790

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	5
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	12:00
	Next Update Date:	04/02/2013		Next Update Time:	08:00
	Incident Headline:	8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The Precision Test Officer is onsite investigating. No Estimated restoration time at present. Next update will be at 08:00 or sooner if significant progress made.
	Dialling Codes Affected:	01529 01754 01775 01790

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	4
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	07:28
	Next Update Date:	04/02/2013		Next Update Time:	06:00
	Incident Headline:	: 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers are on site at both Boston and Grantham investigating root cause of failure. The Precision test officer is en route to Boston his ETA is 04:35. No Estimated restoration time at present. Next update 06:00
	Dialling Codes Affected:	01529 01754 01775 01790

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	3
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	05:13
	Next Update Date:	04/02/2013		Next Update Time:	04:30
	Incident Headline:	: 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Revised impact. An engineer is en route to site. ETA unknown at present. New cards have been ordered to site ETA 06:30. This could be a possible fibre fault so we have requested a precision test office to site as a parallel action. Next update will be at 04:30
	Dialling Codes Affected:	01529 01754 01775 01790

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	2
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	05:13
	Next Update Date:	04/02/2013		Next Update Time:	04:30
	Incident Headline:	: 4 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This has been proved to a transmission fault. Engineers have been tasked to site. Their ETAs to be advised. New cards have been ordered ETA to be advised. Root cause faulty card on transmission equipment. Estimated time of restoration not yet known. Next update will be at 04:30
	Dialling Codes Affected:	01754 01775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	1
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Anticipated Clear Date:	04/02/2013		Anticipated Clear Time:	04:13
	Next Update Date:	04/02/2013		Next Update Time:	03:00
	Incident Headline:	: 4 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 03:00.
	Dialling Codes Affected:	01754 01775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.