Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7410		Issue :	3
	Detected Date:	05/02/2013		Detected Time:	09:47
	Start Date:	05/02/2013		Start Time:	09:46
	Anticipated Clear Date:	05/02/2013		Anticipated Clear Time:	14:30
	Next Update Date:	05/02/2013		Next Update Time:	13:00
	Incident Headline:	: BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers on site at Grantham and Nottingham investigating failure. Spare cards ordered ETA 14:00. Suspect root cause due to a card failure. Estimated time of restoration not yet known. Next update will be at 13:00
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE : Reference 7410 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7410		Issue :	2
	Detected Date:	05/02/2013		Detected Time:	09:47
	Start Date:	05/02/2013		Start Time:	09:46
	Anticipated Clear Date:	05/02/2013		Anticipated Clear Time:	12:00
	Next Update Date:	05/02/2013		Next Update Time:	12:00
	Incident Headline:	: BUCKMINSTER MUX 302 & GREAT PONTON MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is caused by a MSH failure between Grantham and Nottingham. IMT7413/13 refers. Engineers tasked to both ends to investigate. Root cause not yet known. Estimated time of restoration not yet known. Next update will be at 12:00.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULBOKIE DSL 101 : LOSS OF SERVICE : Reference 7396 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7396		Issue :	FINAL
	Detected Date:	05/02/2013		Detected Time:	08:20
	Start Date:	05/02/2013		Start Time:	08:16
	Actual Clear Date:	05/02/2013		Actual Clear Time:	09:24
	Incident Headline:	: CULBOKIE DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 09:24. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349
	Duration:	0 days 01 hours 08 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKMINSTER MUX 302 : LOSS OF SERVICE : Reference 7410 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7410		Issue :	1
	Detected Date:	05/02/2013		Detected Time:	09:47
	Start Date:	05/02/2013		Start Time:	09:46
	Anticipated Clear Date:	05/02/2013		Anticipated Clear Time:	11:50
	Next Update Date:	05/02/2013		Next Update Time:	11:00
	Incident Headline:	: BUCKMINSTER MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	MSIP investigating. Root cause not yet known. Estimated time of restoration not yet known. Next update will be at 11:00.
	Dialling Codes Affected:	01476

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULBOKIE DSL 101 : LOSS OF SERVICE : Reference 7396 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7396		Issue :	2
	Detected Date:	05/02/2013		Detected Time:	08:20
	Start Date:	05/02/2013		Start Time:	08:16
	Anticipated Clear Date:	05/02/2013		Anticipated Clear Time:	11:30
	Next Update Date:	05/02/2013		Next Update Time:	10:30
	Incident Headline:	: CULBOKIE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA unknown at present. No root cause identified. No estimated time of repair.
	Dialling Codes Affected:	01349

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CULBOKIE DSL 101 : LOSS OF SERVICE : Reference 7396 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7396		Issue :	1
	Detected Date:	05/02/2013		Detected Time:	08:20
	Start Date:	05/02/2013		Start Time:	08:16
	Anticipated Clear Date:	05/02/2013		Anticipated Clear Time:	11:30
	Next Update Date:	05/02/2013		Next Update Time:	09:30
	Incident Headline:	: CULBOKIE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01349

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE : Reference 7247 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7247		Issue :	FINAL
	Detected Date:	04/02/2013		Detected Time:	01:35
	Start Date:	04/02/2013		Start Time:	01:13
	Actual Clear Date:	04/02/2013		Actual Clear Time:	16:30
	Incident Headline:	: 8 MUXS IN SKEGNESS AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Confirmation received from operational team that all broadband services were restored at 16:30. Service was restored by Fibre repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529 01754 01775 01790
	Duration:	0 days 15 hours 17 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.