Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10983		Issue :	1
	Detected Date:	23/02/2013		Detected Time:	17:16
	Start Date:	23/02/2013		Start Time:	17:16
	Anticipated Clear Date:	23/02/2013		Anticipated Clear Time:	19:16
	Next Update Date:	23/02/2013		Next Update Time:	18:15
	Incident Headline:	: READING : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01209 01256 01264 01837 01963 01209 01256 01264 01837

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULKLAND MUX 001 : DEGRADED SERVICE : Reference 10253 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10253		Issue :	FINAL
	Detected Date:	21/02/2013		Detected Time:	10:25
	Start Date:	21/02/2013		Start Time:	10:23
	Actual Clear Date:	21/02/2013		Actual Clear Time:	11:00
	Incident Headline:	: FAULKLAND MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:00 after a reboot of the mux was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01373
	Duration:	0 days 00 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULKLAND MUX 001 : DEGRADED SERVICE : Reference 10253 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10253		Issue :	1
	Detected Date:	21/02/2013		Detected Time:	10:25
	Start Date:	21/02/2013		Start Time:	10:23
	Anticipated Clear Date:	21/02/2013		Anticipated Clear Time:	12:23
	Next Update Date:	21/02/2013		Next Update Time:	11:30
	Incident Headline:	: FAULKLAND MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause of the incident and estimated time of repair is not known at present. Next update will be at 11:30.
	Dialling Codes Affected:	01373

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10143		Issue :	FINAL
	Detected Date:	21/02/2013		Detected Time:	00:34
	Start Date:	21/02/2013		Start Time:	00:31
	Actual Clear Date:	21/02/2013		Actual Clear Time:	02:30
	Incident Headline:	: WEST HANNEY MUX : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 02:30 after equipment was power cycled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01235
	Duration:	0 days 01 hours 59 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10143		Issue :	3
	Detected Date:	21/02/2013		Detected Time:	00:34
	Start Date:	21/02/2013		Start Time:	00:31
	Anticipated Clear Date:	21/02/2013		Anticipated Clear Time:	04:30
	Next Update Date:	21/02/2013		Next Update Time:	04:00
	Incident Headline:	: WEST HANNEY MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare hardware is due onsite at 03:35. Engineer tasked to site, ETA not known. Next update 04:00.
	Dialling Codes Affected:	01235

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10143		Issue :	2
	Detected Date:	21/02/2013		Detected Time:	00:34
	Start Date:	21/02/2013		Start Time:	00:31
	Anticipated Clear Date:	21/02/2013		Anticipated Clear Time:	04:30
	Next Update Date:	21/02/2013		Next Update Time:	02:40
	Incident Headline:	: WEST HANNEY MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to site to meet courier with spare cards, estimated time of arrival 01:30. Root cause of the incident suspected to be faulty cards, estimated time of repair is not known at present. Next update will be at 02:45.
	Dialling Codes Affected:	01235

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10143		Issue :	1
	Detected Date:	21/02/2013		Detected Time:	00:34
	Start Date:	21/02/2013		Start Time:	00:31
	Anticipated Clear Date:	21/02/2013		Anticipated Clear Time:	04:30
	Next Update Date:	21/02/2013		Next Update Time:	01:45
	Incident Headline:	: WEST HANNEY MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The operational team is carrying out initial remote diagnosis. Next update 01:45.
	Dialling Codes Affected:	01235

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.