Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11554		Issue :	4
	Detected Date:	27/02/2013		Detected Time:	16:34
	Start Date:	27/02/2013		Start Time:	16:34
	Anticipated Clear Date:	28/02/2013		Anticipated Clear Time:	06:00
	Next Update Date:	27/02/2013		Next Update Time:	21:00
	Incident Headline:	: BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Card reload appeares to have improved the end-user experience. The vendor has been engaged and requested to provide next course of action in advance of the arrival of the cards, which are due at 22:20 and 01:50. Next update 21:00.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11554		Issue :	3
	Detected Date:	27/02/2013		Detected Time:	16:34
	Start Date:	27/02/2013		Start Time:	16:34
	Anticipated Clear Date:	27/02/2013		Anticipated Clear Time:	19:04
	Next Update Date:	27/02/2013		Next Update Time:	19:10
	Incident Headline:	: BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Card reload has been carried out and monitoring is now in progress.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11556		Issue :	2
	Detected Date:	27/02/2013		Detected Time:	17:09
	Start Date:	27/02/2013		Start Time:	17:09
	Anticipated Clear Date:	27/02/2013		Anticipated Clear Time:	20:09
	Next Update Date:	27/02/2013		Next Update Time:	19:30
	Incident Headline:	: MANOR PARK MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to site to investigate failure, ETA 19:00. Root cause of the incident and estimated time of repair is not known at present. Next update will be at 19:30.
	Dialling Codes Affected:	01928

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11554		Issue :	2
	Detected Date:	27/02/2013		Detected Time:	16:34
	Start Date:	27/02/2013		Start Time:	16:34
	Anticipated Clear Date:	27/02/2013		Anticipated Clear Time:	18:34
	Next Update Date:	27/02/2013		Next Update Time:	18:40
	Incident Headline:	: BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	A card switch-over is to be performed and services checked to confirm whether service has been restored.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANOR PARK MSAN 301 : DEGRADED SERVICE : Reference 11556 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11556		Issue :	1
	Detected Date:	27/02/2013		Detected Time:	17:09
	Start Date:	27/02/2013		Start Time:	17:09
	Anticipated Clear Date:	27/02/2013		Anticipated Clear Time:	19:09
	Next Update Date:	27/02/2013		Next Update Time:	18:15
	Incident Headline:	: MANOR PARK MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The operational team is carrying out initial remote diagnosis.
	Dialling Codes Affected:	01928

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE : Reference 11554 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11554		Issue :	1
	Detected Date:	27/02/2013		Detected Time:	16:34
	Start Date:	27/02/2013		Start Time:	16:34
	Anticipated Clear Date:	27/02/2013		Anticipated Clear Time:	18:34
	Next Update Date:	27/02/2013		Next Update Time:	17:40
	Incident Headline:	: BIRMINGHAM3 EDGE ROUTE SWITCH 11 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The operational team is carrying out initial remote diagnosis.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DISS NODE 09012 : LOSS OF SERVICE : Reference 11368 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11368		Issue :	FINAL
	Detected Date:	26/02/2013		Detected Time:	10:44
	Start Date:	26/02/2013		Start Time:	10:44
	Actual Clear Date:	26/02/2013		Actual Clear Time:	12:22
	Incident Headline:	: DISS NODE 09012 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 12:22 after power equipment was changed at Diss. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379 01953 01986
	Duration:	0 days 01 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.