Broadband Incident Report : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28521		Issue :	5
	Detected Date:	04/07/2013		Detected Time:	18:06
	Start Date:	04/07/2013		Start Time:	18:06
	Anticipated Clear Date:	05/07/2013		Anticipated Clear Time:	05:30
	Next Update Date:	05/07/2013		Next Update Time:	05:00
	Incident Headline:	MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 557 Broadband end users. An engineer is onsite investigating at Mintlaw. No expected time of repair known at present. Next update will be at 05.00.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28521		Issue :	4
	Detected Date:	04/07/2013		Detected Time:	18:06
	Start Date:	04/07/2013		Start Time:	18:06
	Anticipated Clear Date:	05/07/2013		Anticipated Clear Time:	03:00
	Next Update Date:	05/07/2013		Next Update Time:	03:00
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is en route to Mintlaw to collect cards from courier and affect card changes on the transmission equipment. No expected time of repair known at present. Next update will be at 03.00.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28521		Issue :	3
	Detected Date:	04/07/2013		Detected Time:	18:06
	Start Date:	04/07/2013		Start Time:	18:06
	Anticipated Clear Date:	05/07/2013		Anticipated Clear Time:	01:30
	Next Update Date:	05/07/2013		Next Update Time:	01:30
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of replacement hardware.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28521		Issue :	2
	Detected Date:	04/07/2013		Detected Time:	18:06
	Start Date:	04/07/2013		Start Time:	18:06
	Anticipated Clear Date:	04/07/2013		Anticipated Clear Time:	22:00
	Next Update Date:	04/07/2013		Next Update Time:	22:00
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of replacement hardware.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MAUD MUX 101 : LOSS OF SERVICE : Reference 28521 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28521		Issue :	1
	Detected Date:	04/07/2013		Detected Time:	18:06
	Start Date:	04/07/2013		Start Time:	18:06
	Anticipated Clear Date:	04/07/2013		Anticipated Clear Time:	20:10
	Next Update Date:	04/07/2013		Next Update Time:	20:10
	Incident Headline:	: MAUD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01771

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXMUNDHAM NODE 09004 : PARTIAL DEGRADED SERVICE : Reference 27685 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27685		Issue :	FINAL
	Detected Date:	30/06/2013		Detected Time:	17:31
	Start Date:	30/06/2013		Start Time:	17:27
	Actual Clear Date:	30/06/2013		Actual Clear Time:	17:42
	Incident Headline:	: SAXMUNDHAM NODE 09004 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 17:42 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01728
	Duration:	0 days 00 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXMUNDHAM NODE 09004 : PARTIAL DEGRADED SERVICE : Reference 27685 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27685		Issue :	1
	Detected Date:	30/06/2013		Detected Time:	17:31
	Start Date:	30/06/2013		Start Time:	17:27
	Anticipated Clear Date:	30/06/2013		Anticipated Clear Time:	19:27
	Next Update Date:	30/06/2013		Next Update Time:	18:45
	Incident Headline:	: SAXMUNDHAM NODE 09004 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 18:45.
	Dialling Codes Affected:	01728

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.