Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32433		Issue :	5
	Detected Date:	30/07/2013		Detected Time:	15:47
	Start Date:	30/07/2013		Start Time:	15:45
	Anticipated Clear Date:	31/07/2013		Anticipated Clear Time:	00:00
	Next Update Date:	31/07/2013		Next Update Time:	00:00
	Incident Headline:	: ULEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Precision Test Officer has visited damage location and it is too dangerous to consider repair this evening. He has located a spare fibre and will attempt to repair using this. Expected time of repair unknown at present. Next update will be at 00.00.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32433		Issue :	4
	Detected Date:	30/07/2013		Detected Time:	15:47
	Start Date:	30/07/2013		Start Time:	15:45
	Anticipated Clear Date:	30/07/2013		Anticipated Clear Time:	21:45
	Next Update Date:	30/07/2013		Next Update Time:	21:45
	Incident Headline:	: ULEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Proved to a fibre fault. Precision Test Officer has located damage site and has a team of jointers to commence the cable restoration. Expected time of repair known at present. Next update will be at 21.45.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32433		Issue :	3
	Detected Date:	30/07/2013		Detected Time:	15:47
	Start Date:	30/07/2013		Start Time:	15:45
	Anticipated Clear Date:	30/07/2013		Anticipated Clear Time:	19:53
	Next Update Date:	30/07/2013		Next Update Time:	19:45
	Incident Headline:	: ULEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site at Stroud investigating the transmission system, task for Cirencester escalated to the Work Control for urgent allocation. Precision Test Officer has been arranged and the ETA is 18.30. Next update will be at 19.45 or sooner if significant progress made.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32433		Issue :	2
	Detected Date:	30/07/2013		Detected Time:	15:47
	Start Date:	30/07/2013		Start Time:	15:45
	Anticipated Clear Date:	30/07/2013		Anticipated Clear Time:	19:53
	Next Update Date:	30/07/2013		Next Update Time:	18:05
	Incident Headline:	: ULEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is being caused by transmission which is being run under a different incident. An engineer is being tasked to site, a spare card has been ordered and a Precision Test Officer has been requested, no ETAs, root cause or estimated time of repair known at present. Next update will be at 18.05.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULEY MUX 101 : LOSS OF SERVICE : Reference 32433 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32433		Issue :	1
	Detected Date:	30/07/2013		Detected Time:	15:47
	Start Date:	30/07/2013		Start Time:	15:45
	Anticipated Clear Date:	30/07/2013		Anticipated Clear Time:	19:53
	Next Update Date:	30/07/2013		Next Update Time:	17:15
	Incident Headline:	: ULEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 17.15.
	Dialling Codes Affected:	01453

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHERN SCOTLAND 6 MUXES : LOSS OF SERVICE : Reference 32225 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32225		Issue :	FINAL
	Detected Date:	29/07/2013		Detected Time:	10:05
	Start Date:	29/07/2013		Start Time:	10:00
	Actual Clear Date:	29/07/2013		Actual Clear Time:	10:04
	Incident Headline:	: NORTHERN SCOTLAND 6 MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 10:04. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01408 01847 01856 01957 01971 01408 01847 01856 01957
	Duration:	0 days 00 hours 04 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTHERN SCOTLAND 6 MUXES : LOSS OF SERVICE : Reference 32225 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32225		Issue :	1
	Detected Date:	29/07/2013		Detected Time:	10:05
	Start Date:	29/07/2013		Start Time:	10:00
	Anticipated Clear Date:	29/07/2013		Anticipated Clear Time:	12:10
	Next Update Date:	29/07/2013		Next Update Time:	11:10
	Incident Headline:	: NORTHERN SCOTLAND 6 MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 11:10.
	Dialling Codes Affected:	01408 01847 01856 01957 01971 01408 01847 01856 01957

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.