Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39034		Issue :	4
	Detected Date:	24/09/2013		Detected Time:	17:30
	Start Date:	24/09/2013		Start Time:	17:27
	Anticipated Clear Date:	26/09/2013		Anticipated Clear Time:	11:00
	Next Update Date:	26/09/2013		Next Update Time:	09:00
	Incident Headline:	: READING LPA2 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Still awaiting delivery of spares. Escalated with courier company to find out when spares will be arriving.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39034		Issue :	3
	Detected Date:	24/09/2013		Detected Time:	17:30
	Start Date:	24/09/2013		Start Time:	17:27
	Anticipated Clear Date:	26/09/2013		Anticipated Clear Time:	06:00
	Next Update Date:	26/09/2013		Next Update Time:	05:30
	Incident Headline:	: READING LPA2 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An issue has been discovered with the delivered equipment. Additional cards have been ordered with an ETA of 04:30. The next update will be issued 05:30
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39034		Issue :	2
	Detected Date:	24/09/2013		Detected Time:	17:30
	Start Date:	24/09/2013		Start Time:	17:27
	Anticipated Clear Date:	25/09/2013		Anticipated Clear Time:	17:00
	Next Update Date:	25/09/2013		Next Update Time:	16:00
	Incident Headline:	: READING LPA2 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare hardware has been ordered with an ETA of 14:30, once fitted and fibres reconnected, decision will be made bt technical services to reintroduce customer service. Estimated time of restoration not yet known. Next update will be at 16:00 or sooner in significant progress is made.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 39103 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39103		Issue :	FINAL
	Detected Date:	25/09/2013		Detected Time:	09:26
	Start Date:	25/09/2013		Start Time:	09:26
	Actual Clear Date:	25/09/2013		Actual Clear Time:	10:28
	Incident Headline:	: WESTERN ISLES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 10:28 following a hardware change at Stornoway Repeater Station. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01851 01859
	Duration:	0 days 01 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 39103 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39103		Issue :	1
	Detected Date:	25/09/2013		Detected Time:	09:26
	Start Date:	25/09/2013		Start Time:	09:26
	Anticipated Clear Date:	25/09/2013		Anticipated Clear Time:	11:30
	Next Update Date:	25/09/2013		Next Update Time:	10:30
	Incident Headline:	: WESTERN ISLES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause is identified to a transmission fault at Stornway on IMT38942/13. The engineer is collecting the spare hardware from the airport at Glasgow. Estimated time of restoration not yet known. Next update will be at 10:30 or sooner if significant progress made.
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39034		Issue :	1
	Detected Date:	24/09/2013		Detected Time:	17:30
	Start Date:	24/09/2013		Start Time:	17:27
	Anticipated Clear Date:	24/09/2013		Anticipated Clear Time:	18:45
	Next Update Date:	24/09/2013		Next Update Time:	18:45
	Incident Headline:	: READING LPA2 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineer now on site investigating cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be at 18:45.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTERN ISLES : LOSS OF SERVICE : Reference 38982 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38982		Issue :	FINAL
	Detected Date:	24/09/2013		Detected Time:	11:44
	Start Date:	24/09/2013		Start Time:	11:40
	Actual Clear Date:	24/09/2013		Actual Clear Time:	12:59
	Incident Headline:	: WESTERN ISLES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 12:59 by performing hardware re seat on the transmission network element at Stornoway. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01851 01859
	Duration:	0 days 01 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.