Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	6
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	29/09/2013		Anticipated Clear Time:	04:15
	Next Update Date:	29/09/2013		Next Update Time:	03:15
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer is still on site investigating failure with the help of the operational team. Next update will be at 03:15 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	5
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	29/09/2013		Anticipated Clear Time:	02:00
	Next Update Date:	29/09/2013		Next Update Time:	01:15
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer still on site faulting. Both spares have now arrived. Next update will be at 01:15 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	4
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	29/09/2013		Anticipated Clear Time:	01:00
	Next Update Date:	29/09/2013		Next Update Time:	00:00
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer on site investigating the root cause of the failure. One spare has arrived. ETA for other spare is now 23:00.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	3
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	28/09/2013		Anticipated Clear Time:	23:00
	Next Update Date:	28/09/2013		Next Update Time:	22:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Stores have been delayed, however we are unable to contact the courier. Engineer tasked to site to investigate cause of the failure, ETA unknown at present.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	2
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	28/09/2013		Anticipated Clear Time:	22:30
	Next Update Date:	28/09/2013		Next Update Time:	21:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spares ordered and are expected to arrive by 21:00. A task will be raised for site. Technical Services are also investigating. Estimated time of repair is unknown. Next update will be at 21:30.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	1
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	28/09/2013		Anticipated Clear Time:	21:00
	Next Update Date:	28/09/2013		Next Update Time:	19:15
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 19:15.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING LPA2 : DEGRADED SERVICE : Reference 39034 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39034		Issue :	FINAL
	Detected Date:	24/09/2013		Detected Time:	17:30
	Start Date:	24/09/2013		Start Time:	17:27
	Actual Clear Date:	26/09/2013		Actual Clear Time:	01:30
	Incident Headline:	: READING LPA2 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 01:30 by hardware change yesterday and reintroduction of service onto the network element at 01:30 this morning. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	1 days 08 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.