Broadband Incident Report : : MELLIS MUX 301 : LOSS OF SERVICE : Reference 39751 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39751		Issue :	1
	Detected Date:	01/10/2013		Detected Time:	15:29
	Start Date:	01/10/2013		Start Time:	15:20
	Anticipated Clear Date:	01/10/2013		Anticipated Clear Time:	19:19
	Next Update Date:	01/10/2013		Next Update Time:	17:15
	Incident Headline:	: MELLIS MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 17.15.
	Dialling Codes Affected:	01379

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILNTHORPE MUX 301 : LOSS OF SERVICE : Reference 39528 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39528		Issue :	FINAL
	Detected Date:	30/09/2013		Detected Time:	08:19
	Start Date:	30/09/2013		Start Time:	08:16
	Actual Clear Date:	30/09/2013		Actual Clear Time:	13:02
	Incident Headline:	: MILNTHORPE MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 13:02 by hardware change at Milnthorpe. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01539
	Duration:	0 days 04 hours 46 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILNTHORPE MUX 301 : LOSS OF SERVICE : Reference 39528 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39528		Issue :	3
	Detected Date:	30/09/2013		Detected Time:	08:19
	Start Date:	30/09/2013		Start Time:	08:16
	Anticipated Clear Date:	30/09/2013		Anticipated Clear Time:	13:30
	Next Update Date:	30/09/2013		Next Update Time:	13:30
	Incident Headline:	: MILNTHORPE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is now on site and in the process of liasing with the operational team. Estimated time of repair and root still not known at present. Next update will be at 13.30.
	Dialling Codes Affected:	01539

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILNTHORPE MUX 301 : LOSS OF SERVICE : Reference 39528 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39528		Issue :	2
	Detected Date:	30/09/2013		Detected Time:	08:19
	Start Date:	30/09/2013		Start Time:	08:16
	Anticipated Clear Date:	30/09/2013		Anticipated Clear Time:	12:15
	Next Update Date:	30/09/2013		Next Update Time:	11:45
	Incident Headline:	: MILNTHORPE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site and collecting a spare exchange key, no ETA known at present. Spare hardware has been ordered, as a parallel action, with an ETA of 10.36. Root cause and estimated time of repair unknown at present. Next update will be at 11.45.
	Dialling Codes Affected:	01539

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILNTHORPE MUX 301 : LOSS OF SERVICE : Reference 39528 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39528		Issue :	1
	Detected Date:	30/09/2013		Detected Time:	08:19
	Start Date:	30/09/2013		Start Time:	08:16
	Anticipated Clear Date:	30/09/2013		Anticipated Clear Time:	12:15
	Next Update Date:	30/09/2013		Next Update Time:	10:15
	Incident Headline:	: MILNTHORPE MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 10.15.
	Dialling Codes Affected:	01539

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	FINAL
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Actual Clear Date:	29/09/2013		Actual Clear Time:	01:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 01:30 after multiple cards were reseated at Burgh-On-Bain. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507
	Duration:	0 days 08 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 39441 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39441		Issue :	6
	Detected Date:	28/09/2013		Detected Time:	17:26
	Start Date:	28/09/2013		Start Time:	17:26
	Anticipated Clear Date:	29/09/2013		Anticipated Clear Time:	04:15
	Next Update Date:	29/09/2013		Next Update Time:	03:15
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer is still on site investigating failure with the help of the operational team. Next update will be at 03:15 or sooner if significant progress made.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.